Senior Strategic Account Leader for Client Growth

Lumin Digital; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Flexible PTO + 12 paid holidays

Paid sick leave

Paid parental and family leave

Cell phone stipend

Job summary

Lumin Digital in the United States is seeking a Senior Account Executive to manage and expand strategic client relationships within the SaaS/fintech sector. You will serve as the primary client contact, align internal resources, and drive retention and revenue through trusted advisory partnerships.

You will lead executive-level conversations, monitor client health metrics, and collaborate with Product, Operations, and Sales to deliver measurable outcomes.

Qualifications

• 5 years of experience in account management, client success, or strategic relationship management
• Experience leading cross-functional initiatives with internal teams to deliver client value
• Experience managing executive-level client relationships and driving client growth through upsell and expansion

Responsibilities

• Organize strategic client meetings (virtual and in-person) with key executives and stakeholders
• Track and communicate client health metrics such as adoption, satisfaction, and retention
• Maintain an up-to-date CRM pipeline; manage deal velocity and at-risk opportunities to deliver predictable revenue
• Address escalations with internal teams to resolve client requests
• Partner with clients to understand strategic goals and provide tailored guidance
• Manage onboarding, training, renewals, and retention processes
• Drive growth through upsell and expansion initiatives to meet sales targets
• Develop structured strategies for each client relationship aligning goals with measurable outcomes
• Collaborate with internal teams to enhance product and service offerings
• Build trusted advisor relationships and ensure long-term partnership success
• Monitor and report client relationship progress to leadership

Skills

Account management

Client success

Strategic relationship management

Cross-functional collaboration

Upselling

Executive-level communication

Education

Bachelor's degree in Business/Marketing

Tools

CRM

Job description

Lumin Digital in the United States is seeking a Senior Account Executive to manage and expand strategic client relationships within the SaaS/fintech sector. You will serve as the primary client contact, align internal resources, and drive retention and revenue through trusted advisory partnerships.

You will lead executive-level conversations, monitor client health metrics, and collaborate with Product, Operations, and Sales to deliver measurable outcomes.