Senior Store Manager — Multi-Store Sales Leader

Mattress Firm; Concord (NC); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, prescription, and vis

Get paid on-demand

Uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking a Senior Store Manager to lead the vision for multiple stores, drive sales performance and ensure top-level in-store experiences. You will oversee merchandising, staffing, coaching, and omni-channel alignment to put customers first and grow store results.

This leadership role requires coaching teams, managing schedules, and partnering with marketing to boost brand presence while maintaining compliance and policy standards.

Responsibilities

• Drive individual and team sales performance and KPIs
• Train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback; annual performance reviews and Individual Development Plans
• Create an environment where customers always at the center and have an exceptional experience
• Communicate professionally and regularly with field employees to address immediate concerns and questions
• Assist in multi-store staffing, interviewing, and hiring qualified candidates
• Continue to develop skills, competencies, product knowledge through assigned course work, training, and other company led activities.
• Conduct workforce management activities (store staffing schedule, reconciling punches etc.), utilizing Operations team support and tools
• Achieve or exceed individual store financial targets through effective execution and customer service at the store level
• Ensure store execution of product merchandising, marketing, and POP standards
• Ensure company policies, including appearance and functionality standards, and state regulations are followed
• Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales
• Lift or move 50+ pounds.

Job description

Mattress Firm is seeking a Senior Store Manager to lead the vision for multiple stores, drive sales performance and ensure top-level in-store experiences. You will oversee merchandising, staffing, coaching, and omni-channel alignment to put customers first and grow store results.

This leadership role requires coaching teams, managing schedules, and partnering with marketing to boost brand presence while maintaining compliance and policy standards.