Senior Store Consultant & Production Lead

FedEx Group; San Francisco (CA); On-site; USD 32,000 - 37,000; Full time

Job summary

FedEx Office in San Francisco, CA is seeking a Lead Consultant who will handle customer orders, pricing, and complex production workflows while guiding team members and maintaining high service standards.

The role emphasizes leadership in a fast-paced retail setting, with strong emphasis on consultative selling, shipping services, and production management to deliver premium customer experiences.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure orders are done right and on time.
• Takes customer orders, provides pricing information, and recommends FedEx Office products and services.
• Takes lead responsibility for digital imaging, scheduling and running production on full service orders.
• Coordinates shipping options and assists with training of store team members.

Skills

Customer service

Consultative selling

Leadership

Communication

Multitasking

Education

High School Diploma or equivalent

Job description

FedEx Office in San Francisco, CA is seeking a Lead Consultant who will handle customer orders, pricing, and complex production workflows while guiding team members and maintaining high service standards.

The role emphasizes leadership in a fast-paced retail setting, with strong emphasis on consultative selling, shipping services, and production management to deliver premium customer experiences.