Senior Retail Customer Service & Production Lead

FedEx Group; Beverly Hills (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

FedEx Office in Beverly Hills, CA is seeking a Lead Consultant who will manage customer orders, provide pricing information, and drive consultative selling while coordinating store activities. This role requires leadership on shift and the ability to guide team members through complex print and shipping projects.

The position emphasizes high‑quality customer service, accurate production management, and quick problem resolution in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.
• Must meet FedEx Office employment qualifications at time of hire.
• Ability to stand during shift and lift 55 pounds; work in a fast-paced environment.

Responsibilities

• Takes customer orders, provides pricing information, and performs consultative selling.
• Manages production flow to ensure orders are accurate and on time.
• Coordinates store activities and communicates across shifts; may lead a team on shift.
• Executes complex digital imaging orders, including finishing and large jobs; ensures quality throughout production.

Skills

Customer service

Pricing information

Consultative selling

Leadership

Education

High school diploma

Tools

POS terminal

Job description

FedEx Office in Beverly Hills, CA is seeking a Lead Consultant who will manage customer orders, provide pricing information, and drive consultative selling while coordinating store activities. This role requires leadership on shift and the ability to guide team members through complex print and shipping projects.

The position emphasizes high‑quality customer service, accurate production management, and quick problem resolution in a fast-paced environment.