Senior Stakeholder Relationship Tax Consultant (Relationship Manager)

Internal Revenue Service

Norfolk (VA)

Hybrid

USD 76,000 - 99,000

Full time

2 days ago

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Benefits offered by this job

Telework eligible

Job summary

Internal Revenue Service in Norfolk, VA seeks a Senior Stakeholder Relationship Tax Consultant (Relationship Manager) to build leveraged partnerships with state and local organizations and to deliver outreach, education and free tax programs. The role requires a degree and strong consultative sales and communication skills.

The candidate will review tax issues, guide filing and payment options, and plan customized seminars with partners to promote voluntary compliance.

Qualifications

A college or university degree generally must be from an accredited college or university recognized by the U.S. Department of Education.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof credentials are at least equivalent to U.S. education and provide evidence when applying.

Responsibilities

Develops leveraged partnerships with state and local organizations and government entities.
Serves as Relationship Manager for partnerships to ensure outreach and education programs are delivered.
Communicates program messages and monitors compliance with quality standards.
Develops and implements marketing plans and messages for agency programs and tax products.
Reviews taxpayers' financial information to recommend filing and payment options.
Plans and conducts seminars and workshops with partners to promote voluntary compliance.
Coordinates with headquarters on program development and implementation.

Skills

Consultative sales

Strong communication

Education

Bachelor’s degree

Job description

Senior Stakeholder Relationship Tax Consultant (Relationship Manager)

Schedule: Tour of Duty: Day Shift, Monday-Friday Start and Stop times between 6:0am and 6:00pm, 40 hours per week

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education - Stakeholder Partnerships, Education & Communication (SPEC) REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Develops leveraged partnerships with state and local/community organizations, as well as state and local government entities that serve targeted taxpayer populations.

Utilizes consultative sales skills to develop leveraged partnerships. Serves as the Relationship Manager for these partnerships and coalitions in order to ensure effective delivery of outreach, education and free tax preparation programs.

Communicates key program messages, supports partners with program delivery, and monitors compliance with program quality standards Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.

Working with leveraged partners, reviews and analyzes taxpayers' financial information to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.

With some guidance, plans, prepares and conducts, or arranges for leveraged partners to conduct, a variety of innovative and customized seminars, speeches, workshops and feedback sessions that highlight IRS benefits emerging issues and new legislation to targeted audiences. Delivers objectives through a portfolio of partners, requiring customized marketing strategies to promote voluntary compliance.

Conducts studies and surveys to evaluate marketing efforts for demographic or customer segment assigned in order to measure and maintain quality of tax products and information disseminated. Adjusts marketing practices or techniques according to data collected and/or customer feedback related to agency compliance activities. Collaborates with partners and others to assess the effectiveness of local marketing efforts.

Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve unusual or controversial issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.

STANDARD POSITION DESCRIPTIONS (SPD): PD96569 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $75788 – $98530/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-09.

What is the work schedule?

This is a Tour of Duty: Day Shift, Monday-Friday Start and Stop times between 6:00am and 6:00pm, 40 hours per week position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.