Senior Stakeholder Relationship Tax Consultant (Relationship Manager)

Internal Revenue Service

Richmond (VA)

Remote

USD 90,000 - 122,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The Internal Revenue Service seeks a Senior Stakeholder Relationship Tax Consultant (Relationship Manager) to develop and implement marketing plans and messages, guiding collaboration with partners to promote IRS programs and improve voluntary compliance.

This Virginia-based role supports cross‑agency outreach and research-driven strategies, with a focus on taxpayer education and program effectiveness, and offers telework eligibility where appropriate.

Qualifications

A college or university degree generally must be from an accredited college or university recognized by the U.S. Department of Education.
Foreign education may be used to meet the requirements.
Provide evidence that credentials are equivalent to U.S. education using NACES or AICE reviews.

Responsibilities

Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles.
Reviews and analyzes taxpayers' financial information to recommend alternatives for filing and payment of federal taxes.
Reviews tax liability issues, identifies issues, evaluates actions, and collaborates to assess marketing program effectiveness.
Coordinates marketing activities with Compliance, Electronic Tax Administration, and other functions to publicity IRS programs.
Creates and disseminates news releases, newsletters and other promotions.
Measures program effectiveness using data, surveys and focus groups to guide improvements.

Skills

Marketing strategy

Data analysis

Stakeholder engagement

Cross‑functional collaboration

Education

Bachelor's degree

Job description

Senior Stakeholder Relationship Tax Consultant (Relationship Manager)

Schedule: Tour of Duty: Day Shift, Monday-Friday Start and Stop times between 6:00am and 6:00pm, 40 hours per week

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education - Stakeholder Partnerships, Education & Communication (SPEC) REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles.

Develops and recommends effective, research driven marketing strategies for agency programs, products and messages. Working with leveraged partners, reviews and analyzes taxpayers' financial information, and methods to recommend alternatives for filing and payment of federal taxes.

Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products. Collaborates with partners and others to assess the effectiveness of local marketing efforts.

Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.

Coordinates with such functions as Compliance, Electronic Tax Administration, Communication and Liaison, and other functions to publicize IRS programs and promote organizational effectiveness. Creates and disseminates news releases, newsletters, flyers, bulletins, media events, web pages, product lines, or other marketing promotions.

Maintains expertise with multi-media communication tools to ensure effective dissemination of corporate messages to assist partners in promoting voluntary compliance. Identifies and addresses the need to form teams/task forces on systemic or stakeholder issues. Participates, facilitates or leads teams or task forces to develop internal plans/strategies.

Works with management to measure the effectiveness of IRS programs, products, and services by analyzing and evaluating historical, statistical, and demographic data. Convenes/ conducts focus groups and approved surveys to develop or design new strategies or revise existing ones. Works with partners to utilize relevant data to develop marketing and implementation strategies. Reviews and analyzes survey data to recommend improvements to existing products and services.

STANDARD POSITION DESCRIPTIONS (SPD): PD96570 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $89508 – $121551/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-09.

What is the work schedule?

This is a Tour of Duty: Day Shift, Monday-Friday Start and Stop times between 6:00am and 6:00pm, 40 hours per week position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.