Senior Staffing Account Manager - Hybrid (Baltimore/DC)

Catalyte; Baltimore (MD); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Healthcare

Vision

Dental

401K

Company paid time off

Job summary

Catalyte is seeking a Senior Account Manager to own a book of IT staffing and nearshore technology accounts in the Baltimore/Washington market. You will drive retention, grow gross profit, and expand services across AI learning & development programs and nearshore delivery.

The role is hybrid with in-person client time and close collaboration with Catalyte’s executive team. You will maintain account plans, map relationships, and lead executive conversations with CIOs/CTOs.

Qualifications

• 7+ years of account management in IT staffing, nearshore/offshore technology services, or IT consulting.
• Track record of retaining and growing an existing book of business with measurable results.
• Credibility with director- and VP-level technology leaders and experience engaging CIOs/CTOs.
• Working knowledge of contract staffing economics: bill rate, pay rate, markup, gross margin, and conversion fees.
• Experience partnering with recruiters and delivery teams on requisition intake and candidate quality.
• Experience negotiating rate increases and renewals with enterprise procurement teams and VMS/MSP-managed clients (e.g., SAP Fieldglass, Beeline).
• Disciplined CRM and forecasting habits; comfortable being measured on numbers.

Responsibilities

• Own the book: primary relationship owner for accounts with hiring managers, directors, VPs, HR, and procurement teams.
• Lead our largest relationships: manage day-to-day client relations and support executive conversations with CIOs/CTOs.
• Protect the base: manage renewal calendar, flag risk early, and redeploy or replace as needed.
• Grow every account: identify new requisitions, cross-sell services, and optimize bill-rate opportunities.
• Collaborate with recruiting and delivery to translate client needs into clear requisitions and shortlist candidates.
• Run operating cadence: conduct quarterly reviews, present billing variances, and maintain accurate CRM records and forecasts.
• Price and negotiate: set prices within margins and negotiate renewals; escalate exceptions with business cases.
• Navigate procurement: work within VMS/MSP programs and master agreements.
• Team up: transition accounts from new-business team as they mature and share best practices.

Skills

Account management

IT staffing

Nearshore delivery

CRM forecasting

Executive relationships

Contract negotiations

Education

Bachelor's degree or equivalent practical experience

Tools

Beeline

SAP Fieldglass

CRM software

Job description

Catalyte is seeking a Senior Account Manager to own a book of IT staffing and nearshore technology accounts in the Baltimore/Washington market. You will drive retention, grow gross profit, and expand services across AI learning & development programs and nearshore delivery.

The role is hybrid with in-person client time and close collaboration with Catalyte’s executive team. You will maintain account plans, map relationships, and lead executive conversations with CIOs/CTOs.