Senior Staff Services Officer Remote-Eligible Admin Lead

FALL CREEK FARM & NURSERY; Austin (TX); Hybrid; USD 50,000 - 81,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Career advancement opportunities

Telework eligible

Job summary

The Health & Human Services Commission (HHSC) is seeking a Staff Services Officer V to lead senior-level administrative functions in the Provider Finance Department. You will coordinate purchasing, requisitions, IT tickets, travel, onboarding/offboarding, and policy documentation with minimal supervision.

The role reports to the Manager of Support and Services Operations and involves extensive internal collaboration. Telework eligibility is described; in-office requirements may apply.

Qualifications

• One-year experience in office management, business administration, information technology, human resource administration, or budget preparation work.
• Graduation from an accredited four-year college or university with major coursework in human resources, public or business administration, or a related field is generally preferred.
• Experience and education may be substituted for one another on a year-to-year basis.

Responsibilities

• Oversees, plans, and performs complex and critical administrative functions for the department, including purchasing, requisitions, IT ticket coordination, travel processing, and records management.
• Manages the department's joint inbox as the primary point of contact for requests from internal and external stakeholders, routing inquiries appropriately, ensuring timely responses, and tracking all correspondence in accordance with department protocols.
• Coordinates public meetings such as rate hearings, rule hearings, stakeholder meetings, and meetings with Executive-level staff, based on requests from program staff.
• Manages the development, maintenance, and communication of internal policies and procedures that guide the operational work of the administrative team.
• Manages the interview process by coordinating with hiring managers to schedule interviews, communicate logistics, and provide updates to ensure a smooth and efficient process.
• Manages purchases by processing requisitions and coordinating closely with Purchasing and Accounts Payable to ensure expenditures are accurate, timely, and in compliance with agency requirements.
• Oversees and maintains multiple department-wide inventory lists, ensuring records are accurate and up to date.
• Oversees facility management functions such as submitting and tracking work orders and coordinating with building services to resolve issues.
• Coordinates limited travel needs, including processing travel requests and managing travel costs in alignment with agency policies.
• Manages onboarding and offboarding processes for staff members, ensuring all administrative, technological, and procedural steps are completed accurately and efficiently.
• Oversees software license and subscription renewals, ensuring timely processing and coordination with Purchasing and Accounts Payable.

Skills

Agency programs knowledge

Office management

Human resources administration

Budgeting techniques

Education

Bachelor's degree or higher

Job description

The Health & Human Services Commission (HHSC) is seeking a Staff Services Officer V to lead senior-level administrative functions in the Provider Finance Department. You will coordinate purchasing, requisitions, IT tickets, travel, onboarding/offboarding, and policy documentation with minimal supervision.

The role reports to the Manager of Support and Services Operations and involves extensive internal collaboration. Telework eligibility is described; in-office requirements may apply.