Staff Services Officer V

Texas Health and Human Services; Austin (TX); Hybrid; USD 50,000 - 81,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) in Austin is seeking a Staff Services Officer V to lead Senior-level administrative operations for the Provider Finance Department. The role includes overseeing purchasing, travel processing, onboarding/offboarding, policy documentation, and IT ticket coordination while guiding staff with minimal supervision.

The position offers telework eligibility with in-office presence; typical duties include coordinating interviews, managing inventories, and

Qualifications

• Knowledge of agency programs, policies, and procedures; budgeting and office management.
• Ability to coordinate activities, use a computer and software, and think critically.
• Ability to study programs, interpret policies, analyze problems, and communicate effectively.

Responsibilities

• Oversee complex administrative functions including purchasing, requisitions, IT ticket coordination, travel processing, and records management.
• Manage the department joint inbox and route inquiries; track correspondence per protocols.
• Coordinate public meetings such as rate hearings and stakeholder meetings per program requests.
• Develop, maintain, and communicate internal policies and procedures for the administrative team.

Skills

Agency knowledge

Coordination skills

Analytical & communication

Education

Bachelor-level degree preferred

Job description

Date: Aug 7, 2026

Location: AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Staff Services Officer V

Job Title: Staff Services Officer V

Agency: Health & Human Services Comm

Department: HHSC & HHS Rate Analysis MGMT

Posting Number: 19871

Closing Date: 09/06/2026

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Range: $4,523.16 - $7,253.83

Pay Frequency: Monthly

Salary Group: TEXAS-B-21

Shift: Day

Additional Shift

Telework: Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 4601 W GUADALUPE ST

Other Locations:

MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411, 8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0, 63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11, SEI15,SK,WEPS,YN,YNS

Brief Job Description

The Staff Services Officer V in the Provider Finance Department performs advanced (senior-level) staff services work that involves planning, directing, and overseeing a wide range of administrative functions. This includes purchasing, requisitions, inventory management, IT ticket coordination, travel processing, onboarding and offboarding, policy and procedure documentation, and general office operations. The position functions in an office manager capacity for the department and works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. The position reports to the Manager of Support and Services Operations. Work involves extensive interaction with internal staff across Provider Finance.

Essential Job Functions (EJFs)

• Oversees, plans, and performs complex and critical administrative functions for the department, including purchasing, requisitions, IT ticket coordination, travel processing, and records management.
• Manages the department's joint inbox as the primary point of contact for requests from internal and external stakeholders, routing inquiries appropriately, ensuring timely responses, and tracking all correspondence in accordance with department protocols.
• Coordinates public meetings such as rate hearings, rule hearings, stakeholder meetings, and meetings with Executive-level staff, based on requests from program staff.
• Manages the development, maintenance, and communication of internal policies and procedures that guide the operational work of the administrative team. Ensures documentation is accurate, current, and accessible to staff.
• Manages the interview process by coordinating with hiring managers to schedule interviews, communicate logistics, and provide updates to ensure a smooth and efficient process.
• Manages purchases by processing requisitions and coordinating closely with Purchasing and Accounts Payable to ensure expenditures are accurate, timely, and in compliance with agency requirements.
• Oversees and maintains multiple department-wide inventory lists, ensuring records are accurate and up to date.
• Oversees facility management functions such as submitting and tracking work orders and coordinating with building services to resolve issues.
• Coordinates limited travel needs, including processing travel requests and managing travel costs in alignment with agency policies.
• Manages onboarding and offboarding processes for staff members, ensuring all administrative, technological, and procedural steps are completed accurately and efficiently.
• Oversees software license and subscription renewals, ensuring timely processing and coordination with Purchasing and Accounts Payable.

Knowledge, Skills And Abilities (KSAs)

• Knowledge of agency programs, policies, and procedures; the methods, principles, and practices of the agency; fiscal and budgeting techniques and practices; and office management and human resource administration.
• Skill in coordinating activities, the use of a computer and applicable software, and critical thinking.
• Ability to study and evaluate programs and propose recommendations, to interpret and apply agency policies and procedures, to analyze and solve work problems, to make decisions affecting the operation of administrative services functions, to communicate effectively.

Registrations, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria

• One-year experience in office management, business administration, information technology, human resource administration, or budget preparation work required.
• Graduation from an accredited four-year college or university with major coursework in human resources, public or business administration, or a related field is generally preferred.
• Experience and education may be substituted for one another on a year-to-year basis.

Additional Information

This position is required to be in-office 2 days a week. This is subject to change.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin