Senior / Staff Program Manager, Fleet Readiness & Response Process Improvement

Zoox; Foster City (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Zoox is advancing from R&D toward commercial operations. This role focuses on designing and implementing major process improvements for the Mission Readiness program, handling charging, cleaning, inspection, and related turn-time improvements.

The candidate must blend strategic thinking with detailed execution while working independently in a fast-changing environment. The role is based in Foster City, CA, and requires the ability to manage ambiguity and drive scalable improvements across

Qualifications

• Design and coordinate large-scale operational process improvements.
• Ability to balance strategic thinking with tactical, detailed execution.

Responsibilities

• Design, coordinate, document, and implement large-scale operational process improvement initiatives for Mission Readiness.
• Iterate on approaches to identify, assess, and drive continuous improvements to scale operations.
• Work independently, sorting through ambiguously defined problems and adapting to frequent change.

Skills

Strategic thinking

Execution

Problem solving

Independence

Job description

Zoox is starting to emerge from its R&D phase and move into commercial operations. The process and strategy team within fleet operations is responsible for identifying and implementing operational improvements that enable us to scale efficiently while maintaining a great rider experience. The process team is looking at everything from how we reduce the number of handoffs between teams in the Fusion Center, to how we improve the quality of our responses, to how quickly we clean and repair vehicles and get them back on the road, and everything in between.

This role will design, coordinate, document, and implement large‑scale operational process improvement initiatives for the Mission Readiness program. The Mission Readiness team is responsible for charging, cleaning, inspecting, and performing other similar tasks where vehicle turn times are key. A successful candidate can manage and iterate on an approach to identifying, assessing, and driving continuous improvements to scale operations. The candidate must be comfortable balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing major challenges, and adapting to sudden and frequent change.