Manager, Fleet Support Operations

Zoox; San Francisco (CA); On-site; USD 131,000 - 158,000; Full time

Benefits offered by this job

Sign-on bonus

Zoox Stock Appreciation Rights

Amazon RSUs

Health insurance

Paid time off

Job summary

Zoox is seeking a Manager of Fleet Support Operations in San Francisco to lead the Base Operations team, drive initiatives, and measure efficiencies across our vehicle fleets. You will develop KPIs, mentor staff, and manage budget while ensuring safety and continuous improvement.

The role emphasizes cross-functional leadership, strategic planning, and delivering a best-in-class maintenance and repair program to maximize fleet uptime.

Qualifications

• 8+ years of transportation industry experience, preferably in operations, with 5+ years of managing teams of 10+ across multiple projects.
• Demonstrates strong leadership, organizational, and operational skill sets.
• Possesses strong analytical and problem-solving abilities.
• Demonstrates awareness of environmental, health, and safety protocols.
• Communicates clearly and effectively; comfortable engaging with senior leadership.
• Experience building cross-functional relationships that help the team scale.

Responsibilities

• Effectively manage the Fleet Support Operations team and cross-functional relationships to ensure execution of business initiatives, improve processes, and effectively deploy systems and infrastructure as planned.
• Provide mentoring and accountability to direct reports and succession planning through coaching, leadership development and training, and performance management.
• Strategically forecast team growth aligned with the company roadmap; lead recruitment and onboarding for workshop personnel.
• Define, track, and drive continuous improvement across systems, applications, tools, methods, and changes to increase fleet uptime.
• Define and execute objectives and KPIs, reinforce team engagement, and celebrate success.
• Optimize current workstreams to reduce downtime in vehicle maintenance and repairs and increase uptime for testing.
• Forecast and oversee the team budget for crew and vehicle supplies.
• Enforce environmental, health, and safety policies; maintain a safe, organized workshop.

Skills

Leadership

Operations management

Forecasting

Cross-functional collaboration

Mentoring

Process improvement

KPI tracking

Safety awareness

Budgeting

Strategic planning

Tools

Jira

Confluence

SAP ERP

MS Office

Google Suites

Lucid Charts

Slack

Job description

The Base Operations team is responsible for maximizing vehicle uptime through maintenance and repair operations, both existing and future. The Manager of Fleet Support Operations will work closely with the Fleet Operations Leadership team to drive new operational initiatives, track and measure efficiencies, establish KPIs, and ensure we stay hyperfocused on our roadmap progression for our Zoox L3 and VH6 vehicle fleets. An ideal candidate would be self-motivated and technically inclined, embrace a positive attitude, remain calm in a rapid-paced environment, identify as a change-maker, and have a solid operational background. This role will require you to stay flexible, tackle ambiguity head-on, embrace change, and focus on delivering a best-in-class commercial product, including the associated maintenance and repair services.

In this role, you will:

• Effectively manage the Fleet Support Operations team and cross-functional relationships to ensure execution of business initiatives, improve processes, and effectively deploy systems and infrastructure as planned.
• Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management.
• Strategically forecast team growth that aligns with our company roadmap. All workshop personnel will be heavily engaged in the recruiting and hiring process. Additionally, focus on streamlining the employee onboarding and training process.
• Define, track, and drive the continuous improvement process, which includes systems, applications, tools, methods, and forward-looking changes that will result in an increase in fleet uptime.
• Define and execute against objectives and KPIs, positively reinforce and engage your team, and share in each other's success.
• Optimize the current workstreams to reduce downtime in vehicle maintenance and repairs and provide more uptime for engineering-level testing.
• Forecast and oversee the team budget for crew and vehicle supplies.
• Enforce all environmental, health, and safety policies. Ensure the workshop area is clean, organized, and free of dangerous & hazardous materials. Raise the bar on safety.

Qualifications

• 8+ years of transportation industry experience, preferably in operations, some of which manage fleets/maintenance, and 5+ years of managing teams of 10 or more people across multiple projects.
• Demonstrates strong leadership, organizational, and operational skill sets
• Possesses strong analytical and problem-solving abilities
• Demonstrates awareness of all environmental, health, and safety protocols
• Communicates clearly and effectively; comfortable in engaging with senior leadership
• Experience building cross-functional relationships that help the team scale

Bonus Qualifications

• Proficiency in Jira/Confluence, SAP ERP, MS Office, Google Suites, Lucid Charts, and Slack
• Experience working in an NPI environment and cross-functionally with PMO or engineering organizations
• Working with cross-functional teams on go-to-market initiatives
• Experience in the autonomous vehicle, transportation dispatch, and emergency response industries

$131,000 - $158,000 a year

Base Salary Range

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

• paid time off (e.g. sick leave, vacation, bereavement)
• unpaid time off
• Zoox Stock Appreciation Rights
• Amazon RSUs
• health insurance
• long-term care insurance
• long-term disability insurance
• short-term disability insurance
• life insurance