Senior Staff ML Engineer — AI Agent Systems (Remote)

Worky

Santa Clara (CA)

On-site

USD 176,000 - 308,000

Full time

7 days ago

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Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Senior Staff engineer to shape the next generation of agentic systems. You will own cross-cutting architecture, tool boundaries, and streaming protocols while collaborating with teams across Java/Spring Boot and React/TypeScript frontend.

Strong capability in multi-agent coordination, context management, and real-time execution is essential. The role expects hands-on fluency across the stack, customer-facing deployments, and a drive to push the platform forward with

Qualifications

8+ years building production software, with several years specifically shipping LLM-powered / agentic systems.
Experience integrating AI into workflows and decision-making.
Deep, hands-on expertise with LangGraph and/or LangChain.
Strong understanding of MCP and building MCP servers.

Responsibilities

Lead multi-agent orchestration across LangGraph/LangChain for transaction editing and multi-product quote planning.
Own the Harness agent execution runtime and shape next steps.
Shape MCP-first vs Harness surface for external interoperability.
Manage A2A protocol and streaming to external systems.
Collaborate with Forward Deployed Engineering with customer deployments.
Address RAG/context engineering and embedding pipelines.
Read and modify Spring Boot services and React components end-to-end.