Senior Staff Engineer, Global Support Platform (Remote)

United States Digital Space LLC; United States; Remote; USD 170,000 - 230,000; Full time

Benefits offered by this job

The latest technology and equipment

Potential to work remotely, includings

28 days vacation + up to 5 sick days

18 weeks paid parental leave

Mental health benefits

Family building benefits

Job summary

United States Digital Space LLC is seeking an experienced technical leader to design, own, and scale the Global Support Platform. You will drive the technical vision, guide architecture, and mentor engineers while aligning cross-functional partners to deliver robust, scalable backend systems for a global customer care experience.

The role emphasizes AI-driven optimization of support workflows, cloud-native design, and strong leadership to maintain high engineering standards across distributed

Qualifications

• 8+ years in software engineering with architecture delivery in production
• Expertise in designing/operating distributed systems
• Proficiency in one or more backend languages and performance considerations
• Experience with public cloud platforms and container orchestration

Responsibilities

• Set the technical vision and strategy for a rapidly evolving product area
• Drive AI/ML adoption to optimize support workflows and efficiency
• Lead a team of engineers to ship code with high technical standards
• Translate business goals into actionable engineering projects and own roadmap
• Promote responsible AI development tools usage and mentoring
• Improve observability, performance, and reduce tech debt
• Align product, design, and operations, resolving bottlenecks
• Mentor and level up engineers, foster technical excellence

Skills

Backend languages

Distributed systems

Cloud platforms

Container orchestration

Leadership

Communication

Tools

Kubernetes

Docker

AWS

GCP

Azure

Job description

United States Digital Space LLC is seeking an experienced technical leader to design, own, and scale the Global Support Platform. You will drive the technical vision, guide architecture, and mentor engineers while aligning cross-functional partners to deliver robust, scalable backend systems for a global customer care experience.

The role emphasizes AI-driven optimization of support workflows, cloud-native design, and strong leadership to maintain high engineering standards across distributed