Senior Staff Engineer, AI‑Powered Workflow Automation

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce AI Labs is seeking an experienced engineer to own substantial backend components, from design through production, in a team delivering AI-powered automation for enterprise workflows.

You will build systems that learn from demonstrations, fuse AI reasoning with deterministic execution, and ensure reliable operation in customers’ environments. You’ll collaborate with customers, mentor peers, and help shape the product roadmap.

Qualifications

• Proficient in Python, Go, Java, or JavaScript/TypeScript.
• Experience building backend services and AI-powered systems.
• Strong debugging, testing, and production deployment skills.

Responsibilities

• Drive Agent Development & Architecture.
• Build systems that learn from demonstrations and combine AI reasoning with deterministic execution to complete workflows reliably.
• Develop recovery and verification capabilities so agents can adapt to changes, confirm outcomes, and recognize when human intervention is needed.
• Build backend services with robust workflow state management, failure handling, and secure access to customer environments.
• Create evaluations and diagnostics that measure task success, expose regressions, and make failures understandable.
• Build Directly With Customers.
• Work alongside customers to understand their workflows, prototype solutions, and validate results in their environments.
• Investigate where automation succeeds or fails, then turn those findings into improvements to the core product.
• Help customers move from their first successful workflow toward repeatable, increasingly self-service adoption.
• Partner with forward-deployed engineers and product management to decide which customer needs should shape the roadmap.
• Shape Technical Direction & Grow the Team.
• Own technical decisions for substantial components, from initial design through production operation.
• Evaluate model selection, tool use, and context management against reliability, latency, and cost.
• Mentor peers through design discussions and code reviews, and participate in hiring.

Skills

Python

Go

Java

JavaScript/TypeScript

Job description

Salesforce AI Labs is seeking an experienced engineer to own substantial backend components, from design through production, in a team delivering AI-powered automation for enterprise workflows.

You will build systems that learn from demonstrations, fuse AI reasoning with deterministic execution, and ensure reliable operation in customers’ environments. You’ll collaborate with customers, mentor peers, and help shape the product roadmap.