Senior SSD Debug Engineer - Data Center Fault Analysis & FW

KIOXIA America, Inc.; Folsom (CA); On-site; USD 100,000 - 166,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Pet insurance

Flexible work options

Paid time off

Job summary

KIOXIA America, Inc. is seeking an SSD Debug Engineer to triage and debug data center SSD failures for our hyperscale product line.

In this role, you will work closely with the Product Support Engineering team to assist with resolution of customer qualification issues and lead activities to root cause failures. This includes tracking multiple issues and driving stakeholders to deliver in high-pressure situations.

Qualifications

• Bachelor's degree or higher in Computer Engineering or related field with 6+ years of relevant experience, or Master's with 4+ years.
• Proven NVMe/PCIe debugging of SSD issues.
• SSD firmware architecture, validation, or testing experience.
• Proficiency in C for firmware development and debugging.
• Experience with telemetry, host logs, and firmware traces.

Responsibilities

• Root cause analysis for data center SSD failures on hyperscale server platforms, isolating issues across host, transport, firmware and media.
• Drive cross-functional debug with firmware, platform, and customer teams, define reproducible test cases and drive corrective actions to closure.
• Collaborate across globally distributed engineering teams, driving technical issue resolution across time zones.
• Analyze host and telemetry logs, corelate failures with firmware source code and hardware behavior, and drive root cause to closure.
• Work on development of debug firmware in C programming across the SSD firmware stack to accelerate the root cause analysis.
• Work on troubleshooting SSD performance issues and reduce tail latencies and improve IOPS and throughput.
• Create 8D/failure analysis reports and explain to the customer

Skills

NVMe PCIe

SSD Firmware

C programming

Debug tools

Linux diagnostics

Telemetry analysis

Open-Source SSD tools

Hardware debugging

Travel flexibility

Education

Bachelor's in Computer Engineering

Master's in Computer Engineering

Tools

PCIe protocol analyzers

Oscilloscope

Linux tools

NVMe-CLI

FIO

Job description

KIOXIA America, Inc. is seeking an SSD Debug Engineer to triage and debug data center SSD failures for our hyperscale product line.

In this role, you will work closely with the Product Support Engineering team to assist with resolution of customer qualification issues and lead activities to root cause failures. This includes tracking multiple issues and driving stakeholders to deliver in high-pressure situations.