Senior Specialist, Operations Analyst

CoWorx Staffing Services; Morristown (NJ); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

CoWorx Staffing Services is seeking a Sr. Specialist, Operations Analyst to bridge operations, client teams, and front office. You will drive analytics, process improvement, and relationship management to deliver exceptional service for large national accounts.

In this role, you’ll lead reporting, audits, and SOP maintenance while coordinating cross-functional teams to meet account requirements and client expectations. A strong data mindset and client-service focus are essential.

Qualifikationen

• Minimum 3 years of operations analytics or related experience.
• Ability to analyze data, identify trends, and translate insights into actions.
• Experience supporting enterprise or national accounts, MSP/VMS programs preferred.
• Strong Excel and reporting skills, with attention to detail.
• Excellent written and verbal communication for client-ready updates.

Aufgaben

• Support enterprise and national account operations, ensuring documented requirements and processes.
• Prepare and analyze reporting (KPIs, SLAs, requisitions, fulfillment, billing indicators).
• Lead weekly/monthly/quarterly business reviews with data-driven insights.
• Conduct audits for MSP/VMS partnerships and enterprise accounts; track resolution.
• Create SOPs, process guides, and training materials; roll out changes to front office.

Kenntnisse

Data analysis

Excel

Attention to detail

Cross-functional

Project coordination

Client service

Tools

Fieldglass

VNDLY

Simplify

Sense

Jobbeschreibung

Love solving problems, digging into data, and making things run better? Join CoWorx as a Sr. Specialist, Operations Analyst and play a key role in supporting some of our largest clients and national accounts.

In this highly visible role, you’ll be the bridge between operations, client teams, and the front office, combining analytics, process improvement, and relationship management to drive results. One day you may be identifying trends in performance data, and the next you’ll be leading operational training, conducting audits, improving reporting, or helping teams deliver an exceptional client experience.

If you enjoy transforming data into action, finding smarter ways to work, and making a measurable impact on service delivery, compliance, and business growth, this could be the perfect opportunity for you.

Why CoWorx?

CoWorx Staffing is led by a visionary female President & CEO. We are committed to fostering a workplace culture that prioritizes work-life balance, inclusion, and growth, ensuring a supportive environment for job seekers and employees alike.

Key Responsibilities

Enterprise and National Account Operations Support

• Support the operational set-up and ongoing maintenance of enterprise accounts, MSP/VMS partnerships, and national account programs.
• Partner with internal teams to ensure account requirements, system access, client expectations, and service processes are clearly documented and communicated.
• Serve as a bridge between enterprise account requirements and front office execution, helping teams understand expectations and follow standardized processes.
• Assist with new account implementations, client transitions, system set-up, operational readiness activities, and ongoing use of platforms including Fieldglass, VNDLY, Simplify, and Sense.

Reporting and Data Analytics

• Prepare, maintain, and analyze enterprise and national account reporting, including requisition response, fill rates, KPIs, SLAs, requisition activity, fulfillment, market share, audit results, payroll/billing indicators, service trends, and operational performance.
• Assist with weekly, monthly, and quarterly business review preparation by gathering data, identifying themes, summarizing insights, and organizing information into clear client-ready updates.
• Develop and maintain weekly, monthly, and quarterly reporting routines that highlight performance trends, client opportunities, operational gaps, and recommended improvement actions.
• Interpret data to identify root causes, risks, service gaps, and growth opportunities across enterprise accounts.
• Translate reporting trends into action items, follow-up plans, and process improvements that support stronger client partnerships and operational performance.

Audits, Compliance & Process Consistency

• Conduct weekly audits for MSP/VMS and enterprise account partnerships to confirm accurate system usage, rate alignment, requisition activity, payroll/billing readiness, and adherence to account requirements.
• Identify exceptions, follow up with appropriate teams, and track resolution to ensure issues are corrected timely and consistently.
• Monitor operational risks and elevate concerns related to client requirements, system gaps, reporting accuracy, billing exposure, or process non-compliance.
• Support invoice and rate adjustments for enterprise accounts by researching discrepancies, coordinating with internal partners, and ensuring updates are resolved accurately and timely.
• Support continuous improvement by using audit results to recommend training, documentation updates, or process changes.

Training, SOP Maintenance & Rollout Support

• Create, maintain, and update SOPs, process guides, job aids, training resources, and client-specific account materials.
• Coordinate rollout of new or updated processes to the front office, ensuring teams understand what changed, why it matters, and what actions are required.
• Provide training and support to field teams on enterprise account requirements, MSP/VMS tools, reporting expectations, audit follow-up, and operational best practices.
• Maintain organized documentation that is accurate, easy to follow, and accessible to the appropriate teams.

What Success Looks Like

• Enterprise and national accounts are set up accurately and supported with clear, current documentation.
• Build strong relationships with clients, front office teams, and corporate partners.
• Consistently meets deadlines and follows through on commitments.
• Takes ownership of action items and coordinates across teams to carry issues through to resolution.
• Weekly audits are completed consistently, exceptions are tracked, and issues are resolved timely.
• Business review materials are organized, data-driven, and focus on client impact, risk reduction, and growth opportunities.
• Front office teams understand account expectations and receive the training and resources needed to execute consistently.
• Reporting insights lead to measurable improvements in service delivery, compliance, billing accuracy, operational consistency, and client partnership.

What You Bring

• Strong operations background with the ability to understand how front office execution impacts client service, payroll, billing, compliance, and operational reporting- minimum 3 years.
• Familiarity working with enterprise accounts, national accounts, MSP partnerships, VMS tools, staffing operations, or similar client-driven operational environments preferred, including exposure to platforms such as Fieldglass, VNDLY, Simplify, and Sense.
• Ability to analyze and interpret data, identify trends, and convert insights into clear recommendations and action items.
• Strong attention to detail with the ability to audit information, identify discrepancies, and follow through on resolution.
• Excellent written and verbal communication skills, with the ability to create clear documentation, summarize findings, and explain process expectations to different audiences.
• Comfortable working across departments, including Operations, Sales, Customer Success, Compliance, Accounting, Corporate Services, IT, and field leadership.
• Organized, proactive, and able to manage multiple priorities, timelines, enterprise account requirements, and follow-up items.
• Operational problem solving and root cause analysis.
• Reporting, data analysis, and trend interpretation
• Process improvement and documentation management.
• Training development and operations field support
• Client service mindset with the ability to identify growth opportunities.
• Strong follow-up, accountability, and project coordination
• Ability to simplify complex account requirements into clear, usable guidance.
• Proficiency in Microsoft Excel and an aptitude for learning new tools and systems.

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us. At CoWorx, we are committed to our employees and will support you on the road to professional success.