Branch Manager Sales and Operations

CoWorx Staffing Services; Aberdeen (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

CoWorx Staffing Services seeks a Branch Manager, Sales & Operations to lead branch performance, drive growth, and build strong client and talent relationships. This role blends strategic sales leadership with recruiting expertise and operational management to develop a high-performing team delivering exceptional service.

You will coach staff, manage budgets, align sales with client needs, and expand market share in Maryland.

Qualifications

• Undergraduate degree with 3+ years of relevant experience in operations management and B2B selling.
• Passion for winning and delivering exceptional service.
• Strong communication and relationship-building skills.
• Proven leadership, motivational, and team-building abilities.
• Strategic selling and negotiation expertise.
• Financial acumen with strong analytical and problem-solving skills.
• Advanced proficiency in MS Office and ATS systems.

Responsibilities

• Build and develop a strong branch team that embraces our TLC culture and delivers exceptional service to talent and clients.
• Ensure high-quality operational service for all clients, maintaining compliance with internal processes and standards.
• Partner with corporate departments (Finance, HR, Marketing, Safety) to drive branch performance and operational improvements.
• Analyze accurate and timely data in the ATS to identify trends and opportunities for improved performance.
• Travel within the market for job fairs, client visits, unemployment hearings, and other branch-related activities.

Skills

Operations Management

B2B Selling

Leadership

Strategic Selling

Financial Acumen

Education

Undergraduate degree

Tools

MS Office

ATS systems

Job description

Are you a driven leader with a passion for sales, operational excellence, and team development? We're seeking a Branch Manager, Sales & Operations to lead branch performance, drive business growth, and build strong relationships with clients and talent. This is an exciting opportunity to combine strategic sales leadership, recruiting expertise, and operational management while developing a high-performing team and delivering exceptional service.

If you're energized by growing a business, coaching teams to success, and making a meaningful impact in your market, we'd love to hear from you!

Why CoWorx?

CoWorx Staffing is led by a visionary female CEO and thrive in a culture of work-life balance, diversity, and growth. With 50+ years of industry leadership, we connect top talent with amazing companies nationwide. Make a difference in your community with our Day of Giving initiatives. Access extensive training and development opportunities to enhance your skills and advance your career. Join our team, where your talents are valued, your voice is heard, and your success is our priority.

Key Responsibilities:

Team Leadership & Operational Excellence

• Build and develop a strong branch team that embraces our TLC culture and delivers exceptional service to talent and clients.
• Ensure high-quality operational service for all clients, maintaining compliance with internal processes and standards.
• Partner with corporate departments (Finance, HR, Marketing, Safety) to drive branch performance and operational improvements.
• Analyze accurate and timely data in the ATS to identify trends and opportunities for improved performance.
• Travel within the market for job fairs, client visits, unemployment hearings, and other branch-related activities.

Sales & Business Growth

• Proactively search for and secure new business, focusing on clients with opportunities in the $50K–$2MM range.
• Develop and maintain strong relationships with existing clients, identifying opportunities to increase market share and expand services.
• Collaborate with internal teams to align sales strategies with branch goals and client needs.
• Meet or exceed all budget and gross margin goals through strategic selling and

Recruitment Strategy

• Lead recruitment strategies to ensure a high-quality applicant pool that meets client requirements.
• Oversee sourcing, screening, and placement efforts to maintain strong talent
• Support retention initiatives by monitoring talent performance and addressing concerns promptly.

Performance, Accountability & Leadership

• Demonstrate strong understanding of branch financials, including gross margin goals and activities required to achieve them.
• Consistently meet or exceed objectives related to recruiting, client engagement, and operational performance.
• Act as an escalation point for client or candidate challenges, modeling best practices and driving consistency across the team.
• Mentor and motivate team members, fostering a culture of collaboration and
• Work as part of one team with one mission—supporting colleagues, sharing knowledge, and contributing to shared goals.
• Champion the Three S’s—Service, Sales, Speed—by delivering exceptional experiences and driving results with urgency and accuracy.
• Demonstrate company values through service to clients, field talent, and colleagues.
• Identify, manage, and elevate risk and safety concerns with urgency, involving appropriate internal teams when necessary.
• Maintain a strong working knowledge of HR-related processes, including how to manage and escalated issues related to harassment, safety, and employment termination.
• Perform additional branch duties as needed to support overall performance and client satisfaction.

What Success Looks Like:

• A strong, active talent pipeline that consistently meets client demand.
• High client satisfaction scores and expanded services within existing accounts.
• Achievement of budget and gross margin goals, contributing to branch profitability.
• Effective leadership presence, resulting in improved team KPIs and operational

Qualifications:

• Undergraduate degree with 3+ years of relevant experience in operations management and B2B selling.
• Passion for winning and delivering exceptional service.
• Strong communication and relationship-building skills.
• Proven leadership, motivational, and team-building abilities.
• Strategic selling and negotiation expertise.
• Financial acumen with strong analytical and problem-solving skills.
• Advanced proficiency in MS Office and ATS systems

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us. At CoWorx, we are committed to our employees and will support you on the road to professional success. Apply with us today!