Senior Special Credits Lead - Credit Risk & Recovery

Testing Site - JPMC; Tempe (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase in Tempe, AZ is seeking a Special Credits Senior Officer to support Special Credits and Field Risk Officers in managing problem loans, research, workflow reporting, and report administration. You will serve as a team lead who informs management of issues, promotes collaboration, and drives timely follow-up and resolution.

This role emphasizes leadership, problem-solving, and analytical skills within a research-focused, collaborative environment, shaping creative solutions to

Qualifications

• Minimum 3+ years in commercial collections, problem credit management, or business loan processing.
• Solid understanding of commercial real estate and collateral-secured loans.
• Proven leadership with initiative, driving results in a fast-paced environment.
• Knowledge of credit philosophy, policies, procedures, loan documentation, SBA, and collections litigation.
• Ability to review and understand complex loan structures and business loan documentation.
• Strong analytical, quantitative, and problem-solving skills; able to work independently and in a cross-functional team.
• Outstanding organizational skills; ability to prioritize, work under pressure, and meet tight deadlines.
• High attention to detail and accuracy, with a commitment to compliance and risk management.
• Working knowledge of the Bank's products, services, policies/procedures and ability to follow policies/procedures.

Responsibilities

• Mentor and support team members, fostering a collaborative and high-performance environment.
• Generate, analyze, and manage reports to support the workout process and prepare management reports for leadership
• Contact customers, vendors and internal stakeholders as necessary to resolve issues.
• Ensure compliance with regulatory requirements, risk management protocols, and internal control policies, maintaining proper document retention and passing QC/QA tests.
• Demonstrate strong organizational and project management skills, managing multiple projects, deadlines, and workstreams with a sense of urgency and attention to detail.
• Take initiative in process improvement, leveraging analytical and problem-solving skills to drive creative solutions and operational excellence

Skills

Leadership

Analytical thinking

Problem solving

Project management

Cross-functional collaboration

Regulatory compliance

Risk management

Communication

Education

College degree preferred or equivalent work expertise

Job description

JPMorgan Chase in Tempe, AZ is seeking a Special Credits Senior Officer to support Special Credits and Field Risk Officers in managing problem loans, research, workflow reporting, and report administration. You will serve as a team lead who informs management of issues, promotes collaboration, and drives timely follow-up and resolution.

This role emphasizes leadership, problem-solving, and analytical skills within a research-focused, collaborative environment, shaping creative solutions to