Senior Lending Manager: Lead Mortgage Growth

Testing Site - JPMC; Tempe (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase in Tempe, AZ seeks a Senior Lending Manager to lead a team of Home Lending Advisors and drive strategic growth in mortgage banking. You will oversee pricing, staffing, and partnerships with Retail Bank, IT, and product teams to achieve loan volume and profitability goals.

The role requires managing P/L, ensuring regulatory compliance, and developing talent through coaching and performance management across all market activities.

Qualifications

• 7+ years management experience managing a team of 3 or more Sr. Managers (mortgage banking industry) with a proven ability to lead, coach, and mentor at all position levels and ability to manage large scale production operation.
• Comprehensive knowledge of Federal and State regulatory policies and procedures.
• Proven problem solving and analytical skills.
• Excellent written and verbal communication skills and strong interpersonal skills; the ability to effectively interact with various styles and levels of management and be able to adjust own communication style as needed
• Strong PC skills, including Excel, Work, PowerPoint

Responsibilities

• You will own the business, through significant impact on the business P/L, developing and executing against Mortgage Banking strategies, influence short- and long-term business and technical investments, and execute against controls and the regulatory environment.
• You will have Business Ownership of P/L for your Market and will understand, guide, influence and execute against pricing, price exceptions, staffing and capacity planning, and general expense management.
• You will manage relationships by representing Mortgage Banking with key Retail Bank Partners, Internal IT and Product Partners, Operations and UW Partners, External Lead Generation and Title Vendors, and Clients.
• You will actively recruit talent to meet staffing needs; recognize high potential employees; coach Lending Managers and Mortgage Bankers for career and/or personal development; creating diverse and cohesive teams; holding people accountable for excellence; promote an inclusive work environment.
• You will monitor the quality and quantity of loan applications and closings; provide advice and counsel on how to best build the business and close loans; address performance issues promptly and positively; ensure compliance with requirements and regulations; review processes to increase efficiency and effectiveness.
• You will use your strategic skills to maintain a broad perspective of the mortgage market and a long-term view of the customer and relationship; identifying opportunities in sales, sta??ing, and/or processes; developing a plan to leverage opportunities; visioning alternatives and options and their likelihood of success. You will think creatively to solve complex problems.
• You will use your Mortgage Banking expertise to understand and apply mortgage o??ering and home lending guidelines in all 50 states; understand the credit and underwriting process in its entirety (pre-credit, post approval, and closing); be familiar with the diversity of Chase products/services and the advantages of each; understand the local market and the needs and priorities of the clients; keep current with the mortgage industry and business/economic trends; know how to use automated programs/software to support the lending process; and effectively handling “problem” applications and escalations.

Education

Bachelor’s degree preferred

10-15 years Mortgage Sales Experience

5 years Senior Leadership in Mortgage Sales and Operations

Tools

Excel

Word

PowerPoint

Job description

JPMorgan Chase in Tempe, AZ seeks a Senior Lending Manager to lead a team of Home Lending Advisors and drive strategic growth in mortgage banking. You will oversee pricing, staffing, and partnerships with Retail Bank, IT, and product teams to achieve loan volume and profitability goals.

The role requires managing P/L, ensuring regulatory compliance, and developing talent through coaching and performance management across all market activities.