Risk Management - Special Credits Officer - Senior Associate

Testing Site - JPMC; Tempe (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase in Tempe, AZ is seeking a Special Credits Senior Officer to support Special Credits and Field Risk Officers in managing problem loans, research, workflow reporting, and report administration. You will serve as a team lead who informs management of issues, promotes collaboration, and drives timely follow-up and resolution.

This role emphasizes leadership, problem-solving, and analytical skills within a research-focused, collaborative environment, shaping creative solutions to

Qualifications

• Minimum 3+ years in commercial collections, problem credit management, or business loan processing.
• Solid understanding of commercial real estate and collateral-secured loans.
• Proven leadership with initiative, driving results in a fast-paced environment.
• Knowledge of credit philosophy, policies, procedures, loan documentation, SBA, and collections litigation.
• Ability to review and understand complex loan structures and business loan documentation.
• Strong analytical, quantitative, and problem-solving skills; able to work independently and in a cross-functional team.
• Outstanding organizational skills; ability to prioritize, work under pressure, and meet tight deadlines.
• High attention to detail and accuracy, with a commitment to compliance and risk management.
• Working knowledge of the Bank's products, services, policies/procedures and ability to follow policies/procedures.

Responsibilities

• Mentor and support team members, fostering a collaborative and high-performance environment.
• Generate, analyze, and manage reports to support the workout process and prepare management reports for leadership
• Contact customers, vendors and internal stakeholders as necessary to resolve issues.
• Ensure compliance with regulatory requirements, risk management protocols, and internal control policies, maintaining proper document retention and passing QC/QA tests.
• Demonstrate strong organizational and project management skills, managing multiple projects, deadlines, and workstreams with a sense of urgency and attention to detail.
• Take initiative in process improvement, leveraging analytical and problem-solving skills to drive creative solutions and operational excellence

Skills

Leadership

Analytical thinking

Problem solving

Project management

Cross-functional collaboration

Regulatory compliance

Risk management

Communication

Education

College degree preferred or equivalent work expertise

Job description

Bring your expertise to JPMorgan Chase.As part of Risk Management and Compliance,you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Special Credits Senior Officer in the Special Credits Group, you will support Special Credits and Field Risk Officers in managing problem credit loans and oversee research, workflow reporting, and report administration. You will serve as a team lead who keeps management informed of issues and trends while promoting collaboration, timely follow‑up, and resolution. By proactively guiding and supporting the team, you will enhance performance and elevate internal customer satisfaction. This role is well‑suited to candidates with strong problem‑solving and leadership skills who value a research‑focused, collaborative environment and enjoy developing creative solutions to complex problems.

Job Responsibilities

• Mentor and support team members, fostering a collaborative and high-performance environment.
• Generate, analyze, and manage reports to support the workout process and prepare management reports for leadership
• Contact customers, vendors and internal stakeholders as necessary to resolve issues. .
• Ensure compliance with regulatory requirements, risk management protocols, and internal control policies, maintaining proper document retention and passing QC/QA tests.
• Demonstrate strong organizational and project management skills, managing multiple projects, deadlines, and workstreams with a sense of urgency and attention to detail.
• Take initiative in process improvement, leveraging analytical and problem‑solving skills to drive creative solutions and operational excellence

Required qualifications, capabilities, and skills

• Minimum 3+ years of experience in commercial collections, problem credit management, or business loan processing, with a solid understanding of commercial real estate and collateral-secured loans.
• Proven leadership skills with a track record of taking initiative, driving results, and owning outcomes in a fast‑paced environment.
• Knowledge of credit philosophy, policies, procedures, loan documentation, SBA, and collections litigation.
• Ability to review and understand complex loan structures and business loan documentation.
• Strong analytical, quantitative, and problem‑solving skills, with demonstrated ability to work independently and as part of a cross‑functional team.
• Outstanding organizational skills, with the ability to prioritize, work under pressure, and meet tight deadlines.
• High attention to detail and accuracy, with a commitment to compliance and risk management
• Working knowledge of the Bank's products, services, policies/procedures and ability to follow policies/procedures.

Preferred qualifications, capabilities, and skills

• College degree preferred or equivalent work expertise
• Working knowledge of the Bank's products, services, policies/procedures and ability to follow policies/procedures.