Senior Spare Parts Coordinator

US641 Valmet, Inc.; Beloit (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Retirement savings programs

Opportunities for professional growth

Job summary

Valmet is seeking a Senior Spare Parts Coordinator in Beloit, Wisconsin to manage customer orders through the full Order-to-Cash cycle, ensuring clear communication with customers and internal teams. The role supports parts and consumables, coordinating with Supply Chain, Logistics, and Finance to ensure timely fulfillment.

The ideal candidate has a bachelor’s degree in business or related field and at least 3 years of experience in customer service or order management, with familiarity in

Qualifications

• Bachelor’s degree in Business or a related field is required.
• Minimum of 3 years of experience in customer service, account management, order management, or a related role.
• Experience with ERP and CRM systems, Microsoft Office Suite, and Power BI is highly considered.

Responsibilities

• Manage customer orders for parts and consumables through the complete Order-to-Cash process.
• Serve as the primary customer contact for order status, delivery schedules, pricing inquiries, and issue resolution.
• Coordinate with Supply Chain, Logistics, Warehouse, and Finance teams to ensure timely and accurate order fulfillment.
• Support the development and continuous improvement of order management and customer communication best practices.
• Act as an escalation point for complex order, pricing, delivery, invoicing, and customer service issues.
• Prepare reports, identify trends, and recommend process improvements that enhance customer satisfaction and operational performance.

Skills

ERP systems

CRM systems

Power BI

Microsoft Office Suite

Customer service

Education

Bachelor’s degree in Business or related field

Tools

Power BI

CRM software

ERP software

MS Excel

MS Office

Job description

Are you looking to move your career forward? Valmet is seeking talented professionals to help support our customers and drive operational excellence within our Spare Parts organization. Join a team that values collaboration, customer focus, continuous improvement, and innovation while helping shape the future of the paper industry.

The Senior Spare Parts Coordinator plays a key role within Valmet, supporting both management and the Spare Parts team. This position manages customer orders throughout the entire Order-to-Cash process, from order entry to payment receipt, while ensuring effective communication between customers and internal stakeholders.

What You Will Do

• Manage customer orders for parts and consumables through the complete Order-to-Cash process.
• Serve as the primary customer contact for order status, delivery schedules, pricing inquiries, and issue resolution.
• Coordinate with Supply Chain, Logistics, Warehouse, and Finance teams to ensure timely and accurate order fulfillment.
• Support the development and continuous improvement of order management and customer communication best practices.
• Act as an escalation point for complex order, pricing, delivery, invoicing, and customer service issues.
• Prepare reports, identify trends, and recommend process improvements that enhance customer satisfaction and operational performance.
• Assist in onboarding, training, and mentoring Spare Parts Coordinators.
• Foster strong customer relationships and participate in customer and sales review meetings.

Requirements

• Bachelor's degree in Business or a related field.
• Minimum of 3 years of experience in customer service, account management, order management, or a related role.
• A mix of relevant education and experience can also be considered.
• Experience with ERP and CRM systems, Microsoft Office Suite, and Power BI is highly considered.

We Offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting.

• competitive compensation
• comprehensive benefits
• retirement savings programs
• opportunities for professional growth and advancement

Employees are encouraged to contribute ideas, develop new skills, and make a meaningful impact on our customers' success.

Selected candidates may be required to complete pre-employment screening in accordance with local requirements.

When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together.

With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions.

Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how - and above all, teamwork.

Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.

In 2024, Valmet’s net sales totaled approximately EUR 5.4 billion.

Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world.

Valmet’s shares are listed on Nasdaq Helsinki.

Valmet is a global technology leader serving process industries.

We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions.

http://www.valmet.com