Senior Solutions Consultant — Remote with Equity

Automox; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Home office stipend

Equity for full-time employees

Comprehensive health plans

Disability & Life Insurance

Company HSA contribution

Job summary

Automox is seeking a Senior Solutions Consultant to join the Customer Experience team. You will ensure every interaction ends with a happy customer by combining deep product knowledge with an understanding of customer goals to deliver value across the lifecycle.

You’ll lead onboarding, build patching workflows, and guide customers with platform education. Strong OS, scripting, and communication skills are required for success in a fully distributed environment.

Qualifications

• 4+ years in a customer-facing technical role such as Systems Administration, Desktop Support, Solutions Engineering, or comparable IT role.
• Evidence of expert proficiency in one core OS (Windows, macOS, or Linux) with administration and troubleshooting.
• Production patch management experience including planning, testing, maintenance windows, reboot coordination, and failure troubleshooting.

Responsibilities

• Independently lead customer onboarding, platform implementation, solution optimization, and ongoing performance reviews.
• Assess customer environments and build Automox policies, device groups, and patching workflows.
• Build customer trust through technical leadership, platform education, and clear guidance, including during challenging conversations.
• Partner with CSMs to address technical barriers, improve adoption, and maximize customer outcomes.
• Investigate patching and endpoint issues, document findings, and coordinate escalation to Support and Engineering.
• Maintain engagement documentation and create reusable knowledge base articles, scripts, and technical guidance.
• Read, troubleshoot, and modify PowerShell or Bash scripts; contribute scripts to content catalogs.
• Improve service delivery and internal tooling, and contribute to shared technical projects.

Skills

Customer-facing tech role

OS proficiency

Communication

Problem solving

Collaboration

Scripting

Tools

Automox

MECM/SCCM

Intune

WSUS

Jamf

NinjaOne

ManageEngine

BigFix

Tanium

Ansible

GitHub

Jira

CRM tools (Salesforce, Gainsight)

Job description

Automox is seeking a Senior Solutions Consultant to join the Customer Experience team. You will ensure every interaction ends with a happy customer by combining deep product knowledge with an understanding of customer goals to deliver value across the lifecycle.

You’ll lead onboarding, build patching workflows, and guide customers with platform education. Strong OS, scripting, and communication skills are required for success in a fully distributed environment.