Account Manager

Automox; Austin, Denver, Tampa (TX, CO, FL); On-site; USD 155,000 - 175,000; Full time

Benefits offered by this job

Equity

Health plans

Disability & life insurance

HSA contribution

Home office stipend

Family planning benefits

Job summary

Automox is seeking a results-driven Account Manager to own a portfolio of customers and drive renewal, expansion, and long-term customer value. This role focuses on retention outcomes, expansion pipeline creation, and revenue growth, requiring strong commercial acumen and proactive risk/opportunity management.

You’ll partner cross-functionally with CSMs, Support, and Product to remove blockers, conduct executive business reviews, and develop strategic account plans that deliver measurable

Qualifications

• 3-5 years in account management, sales, or customer-facing revenue roles in SaaS.
• Ability to meet or exceed retention and expansion targets.
• Experience managing a book of business with quota accountability.
• Strong commercial instincts to negotiate, position value, and close deals.
• Ability to run executive conversations and influence decision-makers.
• Experience with Salesforce and modern GTM tools (ChurnZero, Gong).

Responsibilities

• Own renewal and retention outcomes across a defined book of business.
• Build and convert expansion pipeline (upsell, cross-sell, whitespace).
• Lead proactive engagement on at-risk accounts.
• Drive adoption of multi-year agreements and long-term commitments.
• Position and sell Turnkey, Premium Support, and adjacent offerings.
• Conduct executive business reviews tied to outcomes and ROI.
• Develop and execute account plans with growth and risk mitigation.
• Maintain accurate forecasting and pipeline hygiene in Salesforce.
• Partner with CSMs, Support, and Product to remove blockers.
• Identify customer signals to drive action early.
• Operate with weekly execution cadence at the account level.

Skills

Account management

Sales quota

Forecasting

Executive conversations

Cross-functional collaboration

Negotiation

Tools

Salesforce

ChurnZero

Gong

Job description

Role Summary

We are seeking a results-driven Account Manager to own a portfolio of customers and drive renewal, expansion, and long-term customer value.

This role is accountable for retention outcomes, expansion pipeline creation, and revenue growth, not just relationship management. The ideal candidate operates with strong commercial acumen, proactively identifies risk and opportunity, and partners cross-functionally to deliver measurable outcomes for both the customer and Automox.

WHAT YOU’LL BE DOING

• Own renewal and retention outcomes across a defined book of business


• Build and convert expansion pipeline (upsell, cross-sell, and whitespace)


• Lead early, proactive engagement on at-risk accounts - no last-minute saves


• Drive adoption of multi-year agreements (MYAs) and long-term customer commitments


• Position and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and value


• Conduct executive-level business reviews tied to customer outcomes and ROI


• Develop and execute account plans with clear growth and risk mitigation strategies


• Maintain accurate forecasting and pipeline hygiene in Salesforce


• Partner with CSMs, Support, and Product to remove blockers and deliver outcomes


• Identify and act on customer signals (usage, sentiment, risk) to drive action early


• Operate with weekly execution cadence at the account level (pipeline, risk, renewals)

WHAT YOU BRING

• 3-5 years in account management, sales, or customer-facing revenue roles in SaaS


• Proven ability to meet or exceed retention and expansion targets


• Experience managing a book of business with quota accountability


• Strong commercial instincts - able to negotiate, position value, and close deals


• Ability to run executive conversations and influence decision-makers


• Comfortable operating in a metrics-driven, forecast-based environment


• Demonstrated ability to navigate technical products and cross-functional teams


• Bias for action - proactive, not reactive in managing customer risk and opportunity


• Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc.)

WHAT SUCCESS LOOKS LIKE

• Achieves or exceeds renewal rate and expansion targets


• Maintains accurate forecast and ≥2x pipeline coverage


• Drives adoption of MYAs, Turnkey, and premium offerings


• Identifies and mitigates risk early in the renewal cycle


• Builds strong relationships at both operator and executive levels


• Operates with discipline in weekly account and pipeline cadence

The range listed is the on target earning (OTE) potential. OTE is a mix of base pay and variable pay earned based on meeting sale's goals. In addition to OTE our compensation package includes equity and variety of great benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location. Details of the OTE split will be shared during the interview process.

$155,000 - $175,000 USD

LOCATION

We are a fully distributed company of remote employees.

***Note: We currently don't hire in California or New York metro***

ABOUT AUTOMOX

Automox is the cloud-native IT operations platform for modern organizations. Automox is the cloud-native answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured - anywhere in the world. The future of IT Operations is cloud-native - and right now. Will you join us?

EMPLOYMENT AT AUTOMOX

• Must be able to pass a federal, state, county background check


• Complete a local in-person verification

TOTAL REWARDS: Thrive with Us

• Equity for Full-Time Employees


• Comprehensive Health Plans with generous employer contributions


• 100% Company-paid Short Term/Long Term Disability and Life Insurance


• Company HSA Contribution: $100-$200 per month based on tier

Happiness & Well-Being

• $500 Home office stipend


• Comprehensive Family Planning Covered on Meritian Medical Plan

We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

We are not able to sponsor work visas at this time.