Senior Solutions Architect / L3 Managed Services Engineer (MSP) Information Technology (IT) Con[...]

UFS Networks; Arizona; On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid time off

Professional development support

Job summary

A Managed Services Provider is seeking a Senior Solutions Architect / L3 Managed Services Engineer to design and optimize IT solutions for SMB clients. This role requires extensive experience in cloud services, cybersecurity, and networking technologies. The ideal candidate will work remotely and lead client-facing projects, ensuring robust IT environments and excellent service delivery. Join a fast-growing team committed to innovation and professional development.

Qualifications

• 7–10+ years of experience in an MSP environment supporting SMB clients.
• Ability to design, implement, optimize complex IT environments.
• Excellent communication skills for client interactions.

Responsibilities

• Design and architect end-to-end IT solutions.
• Lead cloud migration projects and infrastructure upgrades.
• Implement automation using tools like PowerShell.

Skills

MSP experience

Cloud expertise

Networking mastery

Cybersecurity proficiency

Soft skills (communication)

Tools

Microsoft Azure

Cisco Meraki

Fortinet

Autotask

Ninja RMM

IT Glue

Job description

Discover Exciting Career Opportunities with Unified Networks Solution

Senior Solutions Architect / L3 Managed Services Engineer (MSP)

Location: United States, Arizona

Experience: Senior

Skillset: Research and Development (R&D)

Job Type: Consultant

Job Mode: Remote

Senior Solutions Architect / L3 Managed Services Engineer (MSP)

Location: Remote (US Hours)

Experience Required: 7–10+ years

MSP Experience: Required

Client Coverage: USclients

Overview

We are seeking an experienced and highly skilled Senior Solutions Architect / L3 Managed Services Engineer to join our fast-growing Managed Services Provider (MSP) team. The ideal candidate will be a hands-on subject matter expert (SME) capable of designing, implementing, and optimizing complex IT environments for SMB clients — with a focus on cybersecurity, networking, and cloud infrastructure. This role requires a seasoned professional who can handle technical escalations, communicate directly with clients, assist sales with solution design, and provide technical leadership to the support team.

Key Responsibilities

• Design and architect end-to-end IT solutions across on-premises, cloud, and hybrid environments.
• Plan, deploy, and optimize Microsoft Azure infrastructures — including virtual networks, security groups, identity management, and cost optimization.
• Lead cloud migration projects, infrastructure upgrades, and network redesigns.
• Implement automation and orchestration using tools like PowerShell, Intune, GPO, and RMM platforms.

Cybersecurity Leadership

• Design, implement, and manage comprehensive endpoint protection, email security, SOC/SIEM solutions, and threat detection/response strategies.
• Conduct security risk assessments, vulnerability management, and compliance readiness checks.
• Deploy and manage security solutions for email, endpoints, and networks (including phishing protection and threat intelligence).

Networking & Infrastructure

• Architect, configure, and troubleshoot complex network environments (LAN/WAN/VPN/VLAN/Wi-Fi).
• Expert-level support for Cisco Meraki, Fortinet, Ubiquiti, and similar enterprise-grade networking solutions.
• Manage firewalls, routing, switching, and advanced network security protocols.

Client-Facing Technical Leadership

• Act as a trusted technical advisor for clients, providing strategic recommendations and roadmaps.
• Support the sales team with solution design, proposals, and pre-sales technical discussions.
• Lead client meetings to explain technical solutions, address concerns, and ensure satisfaction.
• Handle complex L3 escalations and guide L1/L2 engineers on troubleshooting and resolution strategies.
• Maintain and improve internal technical processes and best practices.
• Provide mentorship and technical training to junior team members.

Documentation & Process Management

• Maintain detailed documentation using tools like IT Glue, Hudu, or SharePoint.
• Ensure accurate network diagrams, architecture documentation, and client environment records.
• Leverage RMM (e.g., NinjaOne) and PSA/ticketing platforms (e.g., Autotask) for efficient operations.

Required Skills & Qualifications

• Experience: 7–10+ years in an MSP environment supporting SMB clients. Proven track record managing remote clients in the US or similar markets.
• MSP Operations: Expertise with tools like Autotask, Ninja RMM, IT Glue, or equivalent platforms.
• Cloud Expertise: Deep experience with Microsoft Azure — including design, deployment, automation, and cost/performance optimization.
• Networking Mastery: Strong knowledge of Cisco Meraki, Fortinet, Ubiquiti, and networking protocols (DNS, DHCP, VPNs, VLANs, Wi-Fi).
• Cybersecurity Proficiency: Hands-on experience with EDR, SOC/SIEM platforms, phishing protection, and security hardening best practices.
• Systems Knowledge: Advanced skills in Windows Server, Active Directory, DNS, DHCP, GPO, Office 365, and virtualization (VMware, Hyper-V).
• Automation & Scripting: PowerShell, Intune, and automation pipelines.
• Soft Skills: Excellent English communication (verbal and written), with the ability to simplify complex technical topics for clients and non-technical stakeholders.
• Client-Facing Experience: Comfortable leading client meetings, delivering proposals, and supporting pre-sales processes.
• Work Hours: Must be available to work during US business hours.

Preferred Qualifications

• Certifications: Microsoft Certified Solutions Architect, Cisco CCNP/CCIE, Fortinet NSE, CompTIA Security+/CySA+, or equivalent.
• Experience with additional cloud platforms (AWS, GCP) or container orchestration (Docker, Kubernetes).
• Familiarity with monitoring and NOC tools (Auvik, Ninja, SolarWinds, etc.)

What We Offer

• Competitive salary and performance-based bonuses
• Paid time off, holidays
• Professional development and certification support