Senior Solutions Architect / L3 Managed Services Engineer (MSP)

Unified Consultancy Services; Arizona; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Paid time off and holidays

Professional development support

Opportunities for career growth

Job summary

A leading Managed Services Provider is seeking a Senior Solutions Architect / L3 Managed Services Engineer. This remote position requires expertise in designing IT solutions, managing cybersecurity, and providing technical guidance to clients. The ideal candidate has 7–10+ years of experience in an MSP environment, strong knowledge of Microsoft Azure, and excellent communication skills. Opportunities for professional development and competitive compensation are offered.

Qualifications

• 7–10+ years in an MSP environment supporting SMB clients.
• Expertise in Microsoft Azure, cloud infrastructure design, and automation.
• Strong experience with Cisco Meraki, Fortinet, and advanced networking protocols.

Responsibilities

• Design and architect IT solutions for on-premises and cloud environments.
• Implement cybersecurity solutions and conduct risk assessments.
• Provide technical leadership and mentorship to support teams.

Skills

MSP Operations expertise

Cloud Expertise in Microsoft Azure

Strong networking knowledge

Cybersecurity proficiency

Advanced systems knowledge

Automation & scripting skills

Excellent communication skills

Client-facing experience

Education

Microsoft Certified Solutions Architect

Cisco CCNP/CCIE

Fortinet NSE

CompTIA Security+/CySA+

Tools

Autotask

Ninja RMM

IT Glue

PowerShell

Intune

Job description

Senior Solutions Architect / L3 Managed Services Engineer (MSP)

Join to apply for the Senior Solutions Architect / L3 Managed Services Engineer (MSP) role at Unified Consultancy Services

Overview

We are seeking an experienced and highly skilled Senior Solutions Architect / L3 Managed Services Engineer to join our fast-growing Managed Services Provider (MSP) team. The ideal candidate will be a hands‑on subject matter expert (SME) capable of designing, implementing, and optimizing complex IT environments for SMB clients— with a focus on cybersecurity, networking, and cloud infrastructure. This role requires a seasoned professional who can handle technical escalations, communicate directly with clients, assist sales with solution design, and provide technical leadership to the support team.

Location: Remote (US Hours) Experience Required: 7–10+ years MSP Experience: Required Client Coverage: US clients Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Engineering and Information Technology Industries: IT Services and IT Consulting

Key Responsibilities

• Architecture & Project Delivery
  Design and architect end‑to‑end IT solutions across on‑premises, cloud, and hybrid environments. Plan, deploy, and optimize Microsoft Azure infrastructures—including virtual networks, security groups, identity management, and cost optimization. Lead cloud migration projects, infrastructure upgrades, and network redesigns. Implement automation and orchestration using tools like PowerShell, Intune, GPO, and RMM platforms.
• Cybersecurity Leadership
  Design, implement, and manage comprehensive endpoint protection, email security, SOC/SIEM solutions, and threat detection/response strategies. Conduct security risk assessments, vulnerability management, and compliance readiness checks. Deploy and manage security solutions for email, endpoints, and networks (including phishing protection and threat intelligence).
• Networking & Infrastructure
  Architect, configure, and troubleshoot complex network environments (LAN/WAN/VPN/VLAN/Wi‑Fi). Expert‑level support for Cisco Meraki, Fortinet, Ubiquiti, and similar enterprise‑grade networking solutions. Manage firewalls, routing, switching, and advanced network security protocols.
• Client‑Facing Technical Leadership
  Act as a trusted technical advisor for clients, providing strategic recommendations and roadmaps. Support the sales team with solution design, proposals, and pre‑sales technical discussions. Lead client meetings to explain technical solutions, address concerns, and ensure satisfaction.
• Escalation & Team Mentorship
  Handle complex L3 escalations and guide L1/L2 engineers on troubleshooting and resolution strategies. Maintain and improve internal technical processes and best practices. Provide mentorship and technical training to junior team members.
• Documentation & Process Management
  Maintain detailed documentation using tools like IT Glue, Hudu, or SharePoint. Ensure accurate network diagrams, architecture documentation, and client environment records. Leverage RMM (e.g., NinjaOne) and PSA/ticketing platforms (e.g., Autotask) for efficient operations.

Required Skills & Qualifications

• Experience: 7–10+ years in an MSP environment supporting SMB clients. Proven track record managing remote clients in the US or similar markets.
• MSP Operations: Expertise with tools like Autotask, Ninja RMM, IT Glue, or equivalent platforms.
• Cloud Expertise: Deep experience with Microsoft Azure—including design, deployment, automation, and cost/performance optimization.
• Networking Mastery: Strong knowledge of Cisco Meraki, Fortinet, Ubiquiti, and networking protocols (DNS, DHCP, VPNs, VLANs, Wi‑Fi).
• Cybersecurity Proficiency: Hands‑on experience with EDR, SOC/SIEM platforms, phishing protection, and security hardening best practices.
• Systems Knowledge: Advanced skills in Windows Server, Active Directory, DNS, DHCP, GPO, Office 365, and virtualization (VMware, Hyper‑V).
• Automation & Scripting: PowerShell, Intune, and automation pipelines.
• Soft Skills: Excellent English communication (verbal and written), with the ability to simplify complex technical topics for clients and non‑technical stakeholders.
• Client‑Facing Experience: Comfortable leading client meetings, delivering proposals, and supporting pre‑sales processes.
• Work Hours: Must be available to work during US business hours.

Preferred Qualifications

• Certifications: Microsoft Certified Solutions Architect, Cisco CCNP/CCIE, Fortinet NSE, CompTIA Security+/CySA+, or equivalent.
• Experience with additional cloud platforms (AWS, GCP) or container orchestration (Docker, Kubernetes).
• Familiarity with monitoring and NOC tools (Auvik, Ninja, SolarWinds, etc.).

What We Offer

• Competitive salary and performance‑based bonuses
• Paid time off, holidays
• Professional development and certification support
• Opportunities for career growth

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