Senior Solutions Architect - Customer Success & Adoption

solo.io; United States; On-site; USD 130,000 - 180,000; Full time

Job summary

Solo.io is seeking a Solutions Architect to be the primary technical owner for strategic accounts, responsible for post-sale success, adoption and issue resolution.

You will become the trusted advisor for customers, understand their architectures and processes, and drive value from Solo.io’s platform.

This senior role requires deep cloud-native expertise, strong communication, and collaboration with product and engineering teams.

Qualifications

• 5+ years in a customer-facing technical role such as Solutions Architect or senior support.
• Deep cloud-native expertise: Kubernetes, Istio, Envoy.
• Post-sales focus on customer success and adoption.
• Proven ability to manage relationships with large strategic customers.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and presentation skills for diverse audiences.
• Experience with scripting or programming languages (Go/Python/Bash) is a plus.

Responsibilities

• Act as the primary technical point of contact for accounts, understanding their use cases, architecture, and goals.
• Lead on technical issue resolution with the support organization to provide timely solutions.
• Proactively drive product adoption by identifying new use cases and value opportunities.
• Consult with customers on best practices for using Solo.io products.
• Develop and deliver training sessions and workshops for customers.
• Advocate for customers within Solo.io and provide feedback to product/engineering.
• Collaborate with the account team to manage risks and opportunities related to adoption, renewal, and expansion.

Skills

Customer-facing role

Kubernetes

Istio

Envoy

Post-sales success

Relationship management

Problem-solving

Communication & presentation

Go/Python/Bash scripting

Education

Bachelor's degree in CS or related field

Job description

Solo.io is seeking a Solutions Architect to be the primary technical owner for strategic accounts, responsible for post-sale success, adoption and issue resolution.

You will become the trusted advisor for customers, understand their architectures and processes, and drive value from Solo.io’s platform.

This senior role requires deep cloud-native expertise, strong communication, and collaboration with product and engineering teams.