Senior Solution Manager, Customer Journey & GTM

Qualtrics; United States; Hybrid; USD 172,000 - 228,000; Full time

Benefits offered by this job

Global wellness & flexibility

Health & retirement benefits

Community & inclusion

Qualtrics hybrid work model

Job summary

Qualtrics is seeking a Senior Solution Manager, Customer Journey, to act as the operational architect for how new products reach the market and scale. You will design business and service processes, connect field teams with Product Management, and lead cross‑functional teams through ambiguity to drive structured execution.

You will influence product roadmaps, develop scalable workflows, and craft assets for field teams.

Qualifications

• 15+ years of extensive background in GTM operations, services strategy, or product operations within a complex SaaS environment.
• Proven track record of managing complex launch plans, dependencies, and risks across multi-disciplinary teams.
• Experience mapping and optimizing workflows across quote-to-cash, implementation, and onboarding.
• Hands-on experience creating scoping tools, SOW templates, delivery methodologies, and field playbooks.
• Familiarity with enterprise frameworks and platforms such as Salesforce, Gainsight, Highspot, or similar tools.

Responsibilities

• Own and execute end-to-end readiness plans that transition new products from release to repeatable sales and delivery.
• Design and optimize customer lifecycle processes across quoting, provisioning, implementation, support, and renewal to reduce friction.
• Develop practical sales and delivery assets including deal qualification guides, scoping tools, pricing references, SOW templates, and delivery playbooks.
• Manage multi-team project plans, track readiness milestones, mitigate launch risks, and align stakeholders across Sales, Services, Legal, Deal Desk, and Finance.
• Provide feedback loops to translate customer and field insights into product roadmap recommendations.

Skills

GTM operations

Cross-functional leadership

End-to-end process mapping

Field & sales asset development

Enterprise SaaS tools

Tools

Salesforce

Gainsight

Highspot

Job description

Qualtrics is seeking a Senior Solution Manager, Customer Journey, to act as the operational architect for how new products reach the market and scale. You will design business and service processes, connect field teams with Product Management, and lead cross‑functional teams through ambiguity to drive structured execution.

You will influence product roadmaps, develop scalable workflows, and craft assets for field teams.