GTM Services Ops Analyst: Drive Growth & Processes

Qualtrics; Provo (UT); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Workspaces

Commuter Benefits

Wellness Reimbursement

Job summary

Qualtrics is seeking a Services Operations Analyst - GTM Operations to drive high-priority programs across Customer Success, Sales, and Enablement. You will build scalable processes, develop go-to-market plays, and coordinate with senior leadership to identify strategic priorities.

You’ll analyze data to extract trends, create playbooks, and push for renewal growth with cross-functional teams, including Product and Marketing, while managing multiple initiatives with executive sponsorship.

Qualifications

• 5–10 years of relevant experience in Customer Success or Sales Operations, Finance or Management consulting.
• At least 3 years of experience in the software industry and cloud platform businesses, ideally B2B SaaS.
• Strong data analytics and ability to translate data into strategy for executives.
• Proven ability to build scalable operations and manage multiple projects end-to-end.

Responsibilities

• Support GTM Programs by planning, project management, and execution of high-priority initiatives.
• Measure and optimize service offerings to improve renewal rates and ACV.
• Develop playbooks to help managers spend time on high-impact activities.
• Drive weekly updates to product leadership on renewal and growth performance.
• Plan targeted campaigns and plays for key growth strategies across product lines.
• Facilitate Customer Success enablement sessions to increase product usage.

Skills

Data analytics

Stakeholder management

Cross-functional collaboration

Presentation skills

Ambiguity tolerance

Tools

Excel

Google Sheets

Job description

Qualtrics is seeking a Services Operations Analyst - GTM Operations to drive high-priority programs across Customer Success, Sales, and Enablement. You will build scalable processes, develop go-to-market plays, and coordinate with senior leadership to identify strategic priorities.

You’ll analyze data to extract trends, create playbooks, and push for renewal growth with cross-functional teams, including Product and Marketing, while managing multiple initiatives with executive sponsorship.