Customer Journey Solutions Architect

Qualtrics; United States; Hybrid; USD 118,000 - 157,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage

Retirement matching

ERGs & team events

Job summary

Qualtrics is seeking an experienced Solution Manager, Customer Journey to act as the operational architect bridging product innovation with field reality. You will partner with Product Management, Sales, Professional Services, and Customer Success to design end-to-end business workflows that scale for enterprise customers.

You will lead go-to-market readiness efforts, map lifecycle handoffs from quote-to-cash to renewals, and deliver data-backed insights that inform product roadmaps and customer

Qualifications

• 8+ years designing end-to-end business workflows across the customer lifecycle.
• Experience leading go-to-market readiness and services strategy.
• Proven ability managing complex cross-functional programs.
• Hands-on portfolio of field-enablement deliverables (SOW templates, delivery playbooks).

Responsibilities

• Own end-to-end GTM readiness programs from planning to launch.
• Map customer journeys across provisioning, delivery, and renewals.
• Create field assets like SOW templates and playbooks.
• Collaborate with Product, Sales, Enablement to align on roadmap.

Skills

GTM readiness

Cross-functional leadership

Program management

Lifecycle workflows

Tools

Salesforce

Gainsight

Highspot

Job description

Qualtrics is seeking an experienced Solution Manager, Customer Journey to act as the operational architect bridging product innovation with field reality. You will partner with Product Management, Sales, Professional Services, and Customer Success to design end-to-end business workflows that scale for enterprise customers.

You will lead go-to-market readiness efforts, map lifecycle handoffs from quote-to-cash to renewals, and deliver data-backed insights that inform product roadmaps and customer