Specialist Solution Engineer (Emerging Business Unit)

Salesforce; Irvine (CA); On-site; USD 109,970 - 147,140; Full time

Benefits offered by this job

Continuous learning opportunities

Collaborative team environment

Dynamic work challenges

Job summary

A leading tech company in California is seeking a Specialist Solution Engineer for their Emerging Business Unit. In this role, you will support deal cycles tied to Agentforce IT Service Solutions and create assets to help scale the team. You should have a Bachelor's degree in a relevant field and at least 4 years of relevant experience. Ideal candidates have deep Salesforce knowledge and strong communication skills. Exciting opportunities for growth in a dynamic environment await.

Qualifications

• 4+ years of professional experience in a Solution Engineering role.
• Familiarity with IT Service Management platforms.
• Salesforce Admin certification preferred.

Responsibilities

• Support deal cycles tied to Agentforce IT Service Solutions.
• Create assets to scale Agentforce IT Service teams.
• Attend events to promote solutions.

Skills

Deep experience and understanding of the Salesforce Platform

Solid oral and written communication skills

Strong presentation skills

Ability to work in teams

Business acumen

Education

Bachelor’s degree in Computer Science, Software Engineering, MIS

Tools

ServiceNow

Slack

Salesforce Service Cloud

Job description

Specialist Solution Engineer (Emerging Business Unit)

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. We’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Overview

Salesforce is the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

Product Overview

• Deliver Conversational, Always‑On Support: Empower employees to get help in minutes, not hours, without leaving their workflow. Agentforce meets users where they work — in Slack — allowing them to request hardware, reset passwords, or report issues through natural conversation rather than complex forms.
• Automate End‑to‑End Incident Management: Accelerate resolutions with AI‑driven triage, auto‑creation of incidents, and intelligent routing to the right specialists. Reduce manual effort and improve agent productivity by letting Einstein handle repetitive tasks.
• Unify IT and HR Service on One Platform: Eliminate silos by bringing IT, HR, Facilities, and other service teams together within Salesforce. Deliver consistent, cross‑departmental experiences with shared workflows, automation, and analytics.
• Gain Full Visibility with a Native CMDB: Leverage Salesforce’s Configuration Management Database (CMDB) to visualize asset relationships, dependencies, and health in real time. Identify root causes, track service impacts, and resolve issues before they cascade.
• Boost Productivity and Reduce Costs: Automate up to 80% of IT tasks end‑to‑end through workflow automation, AI assistance, and self‑service. Free up IT talent to focus on innovation instead of routine ticket handling.
• Enable the Agentic Enterprise: Combine human expertise with AI assistance to create a self‑healing, proactive support environment where employees and digital agents collaborate to solve problems faster than ever before.

Responsibilities

• Support deal cycles specifically tied to Agentforce IT Service Solutions, including:
  • Performing Discovery Calls
  • Performing Product Demonstrations
  • Supporting technical architecture meetings
• Create and develop assets and programming to scale the Agentforce IT Service teams and solutions. This can include:
  • Industry point‑of‑views
  • Demo components and recordings
  • Technical point‑of‑view documents
  • Discovery guides
  • Workshop programming
• Attend events to evangelize solutions (Salesforce World Tours, industry events, Dreamforce).
• Internally evangelize the solutions across our Core and Service Cloud Account Executives (AEs) and Solution Engineers (SEs).
• Stay up to date on product innovation to be able to speak to and demonstrate key features and benefits.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, MIS, or equivalent relevant experience.
• Minimum of 4 years of professional experience in a Solution Engineering space or relevant adjacent roles.
• Deep experience and understanding of the Salesforce Platform is required.
• Solid oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied environments.
• Strong presentation skills, both virtually and in person.
• Value proposition‑mindful with strong business acumen.

Preferred Qualifications

• Hands‑on experience working with any leading IT Service Management platforms (including ServiceNow, BMC Helix, Ivanti Neurons, Jira Service Management, or Cherwell).
• Familiarity with Slack, Salesforce Service Cloud, Data Cloud, or Flow.
• Salesforce Admin 201 certification or similar technical certification preferred.
• Previous experience as a solution/sales engineer for a CRM company or similar technology.

What We Offer

• A dynamic, fast‑paced environment with exciting challenges and opportunities to build compelling solutions.
• The chance to interact with the entire customer lifecycle, from discovery to solution implementation.
• Opportunities for continuous learning and professional development.
• A collaborative and supportive team environment that values innovation and fun.

Are you ready to be a part of an outstanding team that is selling into the world's top organizations and help shape the future of ITSM? Join Salesforce and unleash your potential. Unleash Your Potential

Typical base salary range: $109,970 – $147,140 annually (location‑specific ranges apply). The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits.

Posting Statement

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. … (complete EEO statement omitted for brevity)

Accommodations

Accommodations are available for people with disabilities. Please submit a request via our Accommodations Request Form.