Senior Solution Delivery Consultant - Post Implementation

Netsmart; Overland Park (KS); On-site; USD 90,000 - 140,000; Full time

Job summary

Netsmart is seeking a Senior Solution Delivery Consultant in Managed Services to drive post-implementation success for healthcare providers. You will guide clients, optimize configurations, and translate analytics into actionable insights across clinical and billing workflows.

Ideal candidates bring strong project management skills, in-depth knowledge of EHRs (myAvatar preferred), and the ability to work independently in a fast-paced, client-facing environment. Travel up to 20% may be required.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• 2+ years in health care IT implementation including troubleshooting data and software applications.
• 1+ year of process improvement experience.
• 1+ year of project execution experience.

Responsibilities

• Complete complex system configuration and assist with testing as necessary.
• Ensure proper configuration management and change control processes.
• Gather and document business requirements based on client needs and system functionality.
• Lead design sessions to uncover interdependencies and design decision impacts.
• Train, coach, guide and mentor Application Analysts and Consultants.
• Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership.
• Analyze data to determine configuration readiness.
• Develop client relationships and navigate conflict to achieve objectives.
• Identify and execute process improvements and efficiencies.
• Create documentation for best practices in methodology.

Skills

Healthcare IT

EHR systems

Data analytics

Project management

Client relationships

Education

Bachelor's degree or equivalent

Tools

myAvatar

Crystal Reports

SSRS

SQL

Tableau

Job description

As a Senior Solution Delivery Consultant in Managed Services, your ability to build lasting client relationships, paired with your expertise in myAvatar, drives meaningful long term impact. Working post-implementation, you support established clients by offering expert guidance, system optimization, and strategic recommendations that drive value and stability. Your ability to build lasting relationships and understand each client’s unique environment ensures they remain engaged, supported, and less likely to be at risk. We’re looking for someone with strong skills in healthcare technology. A background in EHR systems, particularly myAvatar, is highly valuable. Experience in clinical workflows, data analytics, and healthcare billing is a strong plus. The ideal candidate will be able to translate data into actionable insights, support technical reporting needs, and contribute to client success across a variety of healthcare IT challenges. Strong project and task management skills, along with the ability to work independently and solve problems efficiently, are essential for thriving in our fast-paced, client-facing environment.

At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the post-acute and human services markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Senior Solution Delivery Consultant- Managed Services As a Senior Solution Delivery Consultant in Managed Services, your ability to build lasting client relationships, paired with your expertise in myAvatar, drives meaningful long term impact. Working post-implementation, you support established clients by offering expert guidance, system optimization, and strategic recommendations that drive value and stability. Your ability to build lasting relationships and understand each client’s unique environment ensures they remain engaged, supported, and less likely to be at risk. We’re looking for someone with strong skills in healthcare technology. A background in EHR systems, particularly myAvatar, is highly valuable. Experience in clinical workflows, data analytics, and healthcare billing is a strong plus. The ideal candidate will be able to translate data into actionable insights, support technical reporting needs, and contribute to client success across a variety of healthcare IT challenges. Strong project and task management skills, along with the ability to work independently and solve problems efficiently, are essential for thriving in our fast-paced, client-facing environment.

Responsibilities

• Complete complex system configuration and assist with testing as necessary
• ensure proper configuration management and change control processes
• Gather and document business requirements based upon client requirements and known system functionality
• Lead design sessions to uncover interdependencies and design decision impacts using recommended practices
• Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants
• Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership
• analyze data to determine configuration readiness
• Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives
• Identify and execute process improvement opportunities and efficiencies
• Identify and generate documentation for best practices in methodology

Qualifications Required

• Bachelor's degree or equivalent relevant work experience
• At least 2 years of health care information technology implementation experience including troubleshooting data and software applications
• At least 1 year of process improvement experience
• At least 1 year of project execution experience

Preferred

• Experience with programming solutions similar to JAVA Script, HTML, CSS, Asp.NET, C#, Visual Basic, VB.net
• Experience with Netsmart EHR solutions
• Experience within the Netsmart client industries (clinical, human services, long-term care, senior living, etc.
• Experience with reporting solutions similar to Crystal Reports, SSRS, SQL, Tableau, SSIS
• At least 2 years' Netsmart EHR solution work experience (myAvatar)
• Experience in Billing system maintenance or implementation
• Experience with CPT/HCPCS coding for behavioral health, including inpatient and outpatient services.
• Experience with 837P/837I claims, and clearinghouse workflows.
• Knowledge of remittance processing, 835 interpretation, and denial management.
• A/R knowledge, including aging, reconciliation, and follow-up strategies.
• Familiar with eligibility verification and Medicaid/Medicare billing, including MCOs.
• Understanding of reimbursement models (FFS, CCBHC, case rates, DRG, value-based).
• Collaborative approach to aligning billing with clinical documentation and compliance.

Expectations

• Potential travel 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel #LI-EW1

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates.

All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience.

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Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug‑free workplace in accordance with applicable federal law.

In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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Have you ever been to a doctor’s office and submitted your information electronically? Had a telehealth video visit with a therapist? Or scheduled a follow‑up visit with your provider through a mobile app? These are just a few examples of how you may have used healthcare technology software in your life as a consumer. Many people view the operating system of healthcare as the electronic health record, but at Netsmart we have a comprehensive platform of solutions and services we offer for our clients.

At Netsmart, we provide our post‑acute and human services clients with advanced technology to better serve the individuals and patients in their care.

Our Netsmart team is vision driven, cause connected and passionate about opportunity, a combination of inspiration through our client work paired with the ability to innovate and explore fuels the success of our associates and company as a whole.

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