Senior Solution Delivery Consultant - Post Implementation

Netsmart; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

Netsmart is seeking a Senior Solution Delivery Consultant in Managed Services to deepen client relationships and deliver post-implementation guidance that drives value and stability. You will optimize systems, translate data into actionable insights, and support ongoing client success across diverse healthcare IT challenges.

Ideal candidates have strong healthcare technology experience, with a background in EHR systems such as myAvatar, and proven skills in project management, analytics, and

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• At least 2 years of health care information technology implementation experience including troubleshooting data and software applications.
• At least 1 year of process improvement experience.
• At least 1 year of project execution experience.

Responsibilities

• Configure complex systems and assist with testing; manage change control.
• Gather and document business requirements based on client needs.
• Lead design sessions to identify dependencies and impacts.
• Train and mentor Application Analysts and Consultants.
• Identify, resolve, and report risks and status to clients and leadership.
• Develop client relationships to achieve business objectives.
• Identify and implement process improvements.
• Document best practices and methodologies.

Skills

EHR systems

Data analytics

Project management

Client relationships

Healthcare billing

Independent work

Education

Bachelor’s degree or equivalent

Tools

myAvatar

Crystal Reports

SSRS

SQL

Tableau

JavaScript

HTML

C#

Asp.NET

Job description

As a Senior Solution Delivery Consultant in Managed Services, your ability to build lasting client relationships, paired with yourexpertiseinmyAvatar, drives meaningfullong termimpact.Working post-implementation, you support established clients by offering expert guidance, system optimization, and strategic recommendations that drive value and stability. Your ability to build lasting relationships and understand each client’s unique environment ensures theyremainengaged, supported, and less likely to be at risk.

We’relooking for someone with strong skills in healthcare technology. A background in EHR systems, particularlymyAvatar, is highly valuable. Experience in clinical workflows, data analytics, and healthcare billing is a strong plus. The ideal candidate will be able to translate data into actionable insights, support technical reporting needs, and contribute to client success across a variety of healthcare IT challenges. Strong project and task management skills, along with the ability to work independently and solve problems efficiently, are essential for thriving in our fast-paced, client-facing environment.

At Netsmart, improving care deliveryisn’tjust ouraspiration;it’sour passion!

For more than 50 years,we’vebeen a healthcare software company developing technology and providing services in thepost-acuteand human servicesmarkets. We collaborate with organizations and partner with our clients across the care spectrum toanticipatechallenges,identifyobstaclesand recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracingnew technologytrends that empower healthcare professionals to provide the best possible care.

Senior Solution Delivery Consultant- Managed Services

As a Senior Solution Delivery Consultant in Managed Services, your ability to build lasting client relationships, paired with yourexpertiseinmyAvatar, drives meaningfullong termimpact. Working post-implementation, you support established clients by offering expert guidance, system optimization, and strategic recommendations that drive value and stability. Your ability to build lasting relationships and understand each client’s unique environment ensures theyremainengaged, supported, and less likely to be at risk.

We’relooking for someone with strong skills in healthcare technology. A background in EHR systems, particularlymyAvatar, is highly valuable. Experience in clinical workflows, data analytics, and healthcare billing is a strong plus. The ideal candidate will be able to translate data into actionable insights, support technical reporting needs, and contribute to client success across a variety of healthcare IT challenges. Strong project and task management skills, along with the ability to work independently and solve problems efficiently, are essential for thriving in our fast-paced, client-facing environment.

Responsibilities

• Complete complex system configuration andassistwith testing as necessary; ensure proper configuration management and change control processes
• Gather and document business requirements based upon client requirements and known system functionality
• Lead design sessions to uncover interdependencies and design decision impacts using recommended practices
• Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants
• Identify,resolveand report solution status, risks, and issues to client and Netsmart leadership; analyze data todetermineconfiguration readiness
• Develop client relationships and navigate through conflictand complex relationship situations to achieve business objectives
• Identifyand execute process improvement opportunities and efficiencies
• Identifyand generate documentation for best practices inmethodology

Qualifications

Required

• Bachelor’s degree or equivalent relevant work experience
• At least 2 years of health care information technology implementation experience including troubleshooting data and software applications
• At least 1 year of process improvement experienceAt least 1 year of project execution experience

Preferred

• Experience with programming solutionssimilar toJAVA Script, HTML, CSS, Asp.NET, C#, Visual Basic, VB.net
• Experience with Netsmart EHR solutions
• Experience within the Netsmart client industries (clinical, human services, long-term care, senior living, etc.
• Experience with reporting solutionssimilar toCrystal Reports, SSRS, SQL, Tableau, SSIS
• At least 2 years’ Netsmart EHR solution work experience (myAvatar)
• Experience in Billing system maintenance or implementation
• Experience with CPT/HCPCS coding for behavioral health, including inpatient and outpatient services.
• Experience with 837P/837I claims, and clearinghouse workflows.
• Knowledge of remittance processing, 835 interpretation, and denial management.
• A/R knowledge, including aging, reconciliation, and follow-up strategies.
• Familiar with eligibility verification and Medicaid/Medicare billing, including MCOs.
• Understanding of reimbursement models (FFS, CCBHC, case rates, DRG, value-based).
• Collaborative approach to aligning billing with clinical documentation and compliance.

Expectations

• Potential travel 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

#LI-EW1

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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