Clinical Consulting Solution Architect- myAvatar

Netsmart; Overland Park (KS); On-site; USD 100,000 - 165,000; Full time

Job summary

Netsmart is seeking an experienced health IT consultant to lead client engagements, design workflows, and guide solution implementations across our post-acute and human services platforms.

You will support upgrades, system changes, and ongoing maintenance while transferring knowledge to client teams. Travel up to 20% may be required, with a focus on delivering measurable engagement benefits.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• At least 4 years of health care information technology implementation or consulting working experience.
• At least 1 year of project management experience.
• Ability to communicate effectively with technical, clinical and operational teams.
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview.
• Ability to build strong client relationships and delivering client‑centric solutions.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Guide clients through current workflows, upgrades, system changes, enhancements, and ongoing maintenance.
• Act as a primary consultant for solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients and manage escalation of issues.
• Coordinate with solution teams to ensure project delivery meets engagement goals.

Skills

Client relationships

Project management

Solution design

Documentation

Education

Bachelor's degree or equivalent

Health IT implementation/consulting

1 year project management

Tools

Netsmart EHR

Job description

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise Responsibilities Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits. Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance. Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support. Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing. Manage client expectations and ensure project delivery meets goals of engagement. Coach, mentor and guide solution teams on recommended methodology practices

Qualifications

• Required Bachelor's degree or equivalent relevant work experience
• At least 4 years of health care information technology implementation or consulting working experience
• At least 1 year of project management experience
• Ability to communicate effectively with technical, clinical and operational teams
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
• Ability to build strong client relationships and delivering client‑centric solutions
• Ability to make sense of complex, high‑quantity and sometimes contradictory information to effectively solve problems

Preferred

• At least 2 years Netsmart EHR solution work experience

Expectations Travel expected up to 20% of the time as needed Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug‑free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post‑offer candidates are required to successfully complete a pre‑employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third‑party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart’s Job Applicant Privacy Notice may be found here. Have you ever been to a doctor’s office and submitted your information electronically? Had a telehealth video visit with a therapist? Or scheduled a follow‑up visit with your provider through a mobile app? These are just a few examples of how you may have used healthcare technology software in your life as a consumer. Many people view the operating system of healthcare as the electronic health record, but at Netsmart we have a comprehensive platform of solutions and services we offer for our clients. At Netsmart, we provide our post‑acute and human services clients with advanced technology to better serve the individuals and patients in their care. Our Netsmart team is vision driven, cause connected and passionate about opportunity. A combination of inspiration through our client work paired with the ability to innovate and explore fuels the success of our associates and company as a whole. Netsmart is focused on providing a candidate experience that mirrors our associate experience. The CandE Winners - Talent Board We are proud to be named one of Ingram’s Best Companies to Work For. If you require accessibility assistance or accommodation for a disability when navigating our website or completing the application process, please contact 1-800‑842‑1973, option 4 or [e-mail] for assistance. US Applicants: Learn more about your EEO rights under the law (en Español). Netsmart’s Aff…