Senior Solution Delivery Consultant

Netsmart; Overland Park (KS); On-site; USD 100,000 - 140,000; Full time

Job summary

Netsmart partners with healthcare organizations to design, configure, and optimize Avatar EHR solutions that support clinical and operational workflows. This role serves as a trusted advisor to clients, leading complex implementations, guiding solution decisions, and ensuring successful outcomes from design through go-live.

As part of Netsmart, you will align with post-acute and human services clients, drive analytics and integration work, and train teams to deliver measurable improvements in

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• At least 2 years of health care information technology implementation experience including troubleshooting data and software applications.
• At least 1 year of process improvement experience.
• At least 1 year of project execution experience.

Responsibilities

• Complete complex system configuration and assist with testing; ensure proper configuration management and change control processes.
• Gather and document business requirements based upon client requirements and known system functionality.
• Lead design sessions to uncover interdependencies and design decision impacts using recommended practices.
• Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants.
• Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness.
• Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives.
• Identify and execute process improvement opportunities and efficiencies.
• Identify and generate documentation for best practices in methodology.

Skills

Health IT implementation

Process improvement

Project execution

Netsmart EHR experience

Reporting tools

Education

Bachelor's degree or equivalent

Tools

Crystal Reports

SSRS

SQL

Tableau

SSIS

JavaScript

HTML

CSS

ASP.NET

C#

VB.NET

Job description

Job Summary

Partner with healthcare organizations to design, configure, and optimize Avatar EHR solutions that support clinical and operational workflows. This role serves as a trusted advisor to clients, leading complex implementations, guiding solution decisions, and ensuring successful outcomes from design through go-live.

Netsmart Overview

At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Responsibilities

• Complete complex system configuration and assist with testing as necessary; ensure proper configuration management and change control processes
• Gather and document business requirements based upon client requirements and known system functionality
• Lead design sessions to uncover interdependencies and design decision impacts using recommended practices
• Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants
• Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness
• Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives
• Identify and execute process improvement opportunities and efficiencies
• Identify and generate documentation for best practices in methodology

Qualifications

• Bachelor's degree or equivalent relevant work experience
• At least 2 years of health care information technology implementation experience including troubleshooting data and software applications
• At least 1 year of process improvement experience
• At least 1 year of project execution experience

Experience

• Experience with reporting solutions similar to Crystal Reports, SSRS, SQL, Tableau, SSIS
• Preferred Experience with programing solutions similar to JAVA Script, HTML, CSS, Asp.NET, C#, Visual Basic, VB.net
• Experience with Netsmart EHR solutions
• Experience within the Netsmart client industries (clinical, human services, long-term care, senior living, etc.

Expectations

Potential travel 20% of the time as needed Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones, and any required travel

Have you ever been to a doctor’s office and submitted your information electronically? Had a telehealth video visit with a therapist? Or scheduled a follow-up visit with your provider through a mobile app? These are just a few examples of how you may have used healthcare technology software in your life as a consumer.

Many people view the operating system of healthcare as the electronic health record, but at Netsmart we have a comprehensive platform of solutions and services we offer for our clients. At Netsmart, we provide our post-acute and human services clients with advanced technology to better serve the individuals and patients in their care. Our Netsmart team is vision driven, cause connected and passionate about opportunity. A combination of inspiration through our client work paired with the ability to innovate and explore fuels the success of our associates and company as a whole.

Netsmart is focused on providing a candidate experience that mirrors our associate experience.

If you require accessibility assistance or accommodation for a disability when navigating our website or completing the application process, please contact 1-800-842-1973, option 4 or [e-mail] for assistance.

US Applicants: Learn more about your EEO rights under the law (en Español). Netsmart’s affirmative action plan is available for review by contacting [e-mail].

Netsmart participates in E-Verify and adheres to the Fair Labor Standard Act. Learn more about how Netsmart is changing the face of healthcare today.

Visit www.ntst.com, follow us on our CareThreads Blog, Instagram, LinkedIn Headquarters and LinkedIn India, like us on Facebook or visit us on YouTube.

All applicants for employment must be legally authorized to work in the United States.

Netsmart does not provide work visa sponsorship for this position.

Netsmart’s Job Applicant Privacy Notice may be found here.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals.

We celebrate diversity and are committed to creating an inclusive environment for all associates.

All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience.

Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law.

Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense.