AV Conference Services Engineer

Jobtailor; Zionsville (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking an experienced AV/Conferencing engineer to own the end-to-end room experience across our Zionsville campus, spanning huddle rooms to executive boardrooms. You will deploy, support, and continuously improve environments in line with architecture standards while integrating with Teams Rooms and Zoom Rooms across a broad hardware ecosystem.

You will partner with Networks, Cybersecurity, and IT teams to ensure QoS, device policies, and secure room accounts, while delivering

Qualifications

• 5+ years engineering and supporting enterprise AV/conferencing.
• Deep expertise in Microsoft Teams Rooms and Zoom Rooms.
• Fluent with Poly and Yealink ecosystems; know Crestron/Extron.

Responsibilities

• Own AV and conference room experience across Zionsville campus.
• Deploy, support, and improve rooms per standards.
• Engineer and maintain Teams Rooms and Zoom Rooms across hardware ecosystem.
• Collaborate with Networks on QoS, VLAN design, and bandwidth for media traffic.
• Provide white‑glove event support for executive meetings and high‑visibility engagements.
• Build playbooks, runbooks, and self‑service guides for routine meetings.

Skills

Enterprise AV

Teams Rooms

Zoom Rooms

Poly ecosystem

Yealink ecosystem

Crestron/Extron

PowerShell

Networking

Identity

Executive communication

Scripting

Troubleshooting

Tools

Biamp

QSC

Shure

Job description

Responsibilities

• You will own the AV and conference room experience across our Zionsville campus — from huddle rooms to executive boardrooms to large multipurpose spaces.
• That means deploying, supporting, and continuously improving the rooms our people rely on every day, in lockstep with the standards and roadmap set by the Senior AV Architect.
• You’ll engineer and maintain Microsoft Teams Rooms and Zoom Rooms across the full hardware ecosystem — Poly, Yealink, Logitech, Crestron — including codecs, touch panels, cameras, microphones, displays, speakers, scheduling panels, and the network and identity plumbing behind them.
• You’ll know which platform fits which room, why a certain camera framing matters in an executive space, and how to tune audio so the remote participant feels like they’re actually in the room.
• You’ll partner with Networks on QoS, VLAN design, and bandwidth for media traffic; with Cybersecurity on device hardening, certificate management, and identity for room accounts; with the DWX Microsoft Engineer on the Teams Admin Center and Intune‑managed device policies; and with facilities and real estate on new builds, refreshes, and any time a wall moves and the AV has to follow.
• You’ll feed insights and field data back to the Senior AV Architect to inform standards, refresh planning, and capital decisions.
• You’ll provide white‑glove event support for executive meetings, board sessions, town halls, and high‑visibility client engagements.
• That means pre‑event walkthroughs, on‑site standby, in‑room production, and the kind of calm presence that turns a potential incident into something the audience never noticed.
• You’ll also build the playbooks, runbooks, and self‑service guides that let routine meetings happen without engineering touch.
• You’ll keep the platform healthy: monitoring room health via Teams Rooms Pro Management and Zoom Device Management, working incidents to root cause, managing firmware lifecycles, and driving down the recurring issues that erode user trust.

Requirements

• You’ve spent 5+ years engineering and supporting enterprise AV and conferencing environments, with deep, current expertise across Microsoft Teams Rooms and Zoom Rooms.
• You’re fluent in the Poly and Yealink ecosystems and comfortable across other major OEMs.
• You know your way around Crestron and/or Extron control systems, DSP configuration (Biamp, QSC, Shure), and the difference between a room that works and a room that wows.
• You bring real coordination and engagement skills.
• You can stand in front of an executive and explain why a meeting is about to start two minutes late without losing the room.
• You can sit with a facilities lead, an architect, and a security partner and translate AV requirements into a plan everyone signs off on.
• You write clearly, document thoroughly, and follow through without being asked twice.
• You understand the network and identity layer well enough to be a real partner — not just a hardware tech.
• You know what a service principal is, why a room account needs the right licenses, and how a misconfigured firewall rule can ruin a Zoom call.
• You’re comfortable with PowerShell for room account management and basic scripting for automation.
• You’re calm under pressure. The bigger the meeting, the steadier you get.