AV Operations Engineer

Jobtailor

Minneapolis (MN)

On-site

USD 95,000 - 140,000

Full time

14 days+

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Job summary

Jobtailor in Minneapolis seeks a seasoned Enterprise AV Operations specialist to own and optimize conference room environments across the organization. You will support Microsoft Teams Rooms, Zoom Rooms, room hardware, and related collaboration technologies, ensuring reliable performance for executive meetings.

You''ll monitor system health with telemetry and reporting tools, analyze incident trends, lead problem management, and coordinate with IT, facilities, and vendors to drive improvements.

Qualifications

5+ years of experience supporting enterprise UC, AV, video conferencing, or collaboration technologies.
3+ years with Teams Rooms, Zoom Rooms, room hardware, and AV infrastructure.
2+ years working with monitoring, ticketing, incident, or change management processes.
Valid work authorization in the United States without visa sponsorship.

Responsibilities

Serve as technical owner for enterprise AV and conference room operations.
Support Microsoft Teams Rooms, Zoom Rooms, room control systems, displays, microphones, speakers, cameras, DSPs, and related collaboration technologies.
Monitor room and platform health using management, telemetry, and reporting tools.
Identify trends, recurring failures, and opportunities to reduce service disruption.
Perform operational reviews, preventative maintenance, firmware/software validation, and readiness checks.
Own and coordinate AV-related incidents, including executive escalations and high-impact meeting issues.
Partner with service desk, field support, network, endpoint, Microsoft 365, facilities, real estate, security, and vendor teams.
Drive problem management, trend analysis, corrective action planning, recurring incident reduction, and post-incident follow-up.
Participate in change management by assessing risk, validating implementation plans, supporting production readiness, and ensuring backout procedures.
Provide after-hours or on-call support when needed for critical incidents, executive events, production changes, or major business meetings.

Skills

Enterprise UC Operations

Microsoft Teams Rooms Support

Zoom Rooms Support

Incident Management

ITIL Practices

Strong Communication

Executive Rooms Support

Hybrid Collaboration Environments

Problem Solving

Tools

DSPs

Room Control Systems

Microsoft 365

Ticketing Systems

Monitoring Tools

Job description

Serve as technical owner for enterprise AV and conference room operations
Support Microsoft Teams Rooms, Zoom Rooms, room control systems, displays, microphones, speakers, cameras, DSPs, and related collaboration technologies
Monitor room and platform health using management, telemetry, and reporting tools
Identify trends, recurring failures, and opportunities to reduce service disruption
Perform operational reviews, preventative maintenance, firmware/software validation, and readiness checks
Create and maintain knowledge articles, operational runbooks, support procedures, room standards, and troubleshooting documentation
Own and coordinate AV-related incidents, including executive escalations and high-impact meeting issues
Partner with service desk, field support, network, endpoint, Microsoft 365, facilities, real estate, security, and vendor teams
Drive problem management, trend analysis, corrective action planning, recurring incident reduction, and post-incident follow-up
Participate in change management by assessing risk, validating implementation plans, supporting production readiness, and ensuring backout procedures
Provide after-hours or on-call support when needed for critical incidents, executive events, production changes, or major business meetings

Requirements

5+ years of experience supporting enterprise UC, AV, video conferencing, or collaboration technologies
3+ years of hands‑on experience with Teams Rooms, Zoom Rooms, conference room hardware, and AV infrastructure
3+ years of experience supporting executive rooms, critical meeting spaces, or hybrid collaboration environments
2+ years of experience with monitoring, ticketing, incident, problem, or change management processes
2+ years of experience partnering with users, executives, vendors, and technical teams to resolve issues
Strong communication skills and ability to explain technical issues clearly
Ability to support occasional after‑hours work or on‑call escalation
Valid work authorization that does not now or in the future require visa sponsorship for employment in the United States
Preferred: 7+ years of enterprise UC, AV operations, collaboration engineering, or conference room technology support
Preferred: 5+ years with Teams Rooms, Zoom Rooms, Webex, Cisco, Poly, Crestron, Logitech, Shure, Biamp, Q‑SYS, or similar platforms
Preferred: Experience supporting executive rooms, town halls, hybrid events, live cameras, presentation systems, microphones, and event workflows
Preferred: Experience partnering with AV integrators, vendors, facilities, real estate, security, architecture, and business stakeholders
Preferred: Experience analyzing incidents, identifying reliability trends, and driving measurable service improvements
Preferred: Experience with hardware standards, lifecycle planning, operational readiness, vendor performance, or service roadmaps
Working knowledge of ITIL practices is preferred
PowerShell, automation, reporting, or dashboard experience is a plus
Relevant ITIL Foundation, CTS, CTS‑I, CTS‑D, Teams Rooms, Zoom Rooms, or manufacturer‑specific AV certifications are a plus

Demonstrates expertise in managing enterprise AV and collaboration technologies, including Microsoft Teams Rooms and Zoom Rooms, while ensuring operational readiness and effective incident management. Proven ability to analyze trends and implement service improvements in high‑impact meeting environments.

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