Chicago - Senior Collaboration Engineer

Winston Taylor; Chicago (IL); On-site; USD 120,000 - 155,000; Full time

Job summary

Winston Taylor in Chicago seeks a Senior Collaboration Engineer to own the performance, reliability, and security of Microsoft 365 services across Exchange Online, Teams, OneDrive and SharePoint.

You will lead service improvements, coordinate with the Network Operations Center, Information Risk, and Identity teams, and mentor staff while driving end-to-end changes to keep the platform secure, compliant, and high-performing.

Qualifications

• 7+ years of experience administering Microsoft 365 collaboration services, including Exchange Online, Teams, OneDrive, SharePoint, and related security and compliance capabilities.
• Hands-on experience managing email flow security, including spam filtering, transport controls, and mail hygiene practices.
• Experience supporting Microsoft 365 service changes, resolving complex technical issues, and producing operational documentation.
• Experience using automation solutions (PowerShell, Power Platform, Azure Automation) to improve efficiency.
• Experience designing Power BI dashboards and data storage solutions in Azure and/or Microsoft Fabric preferred.

Responsibilities

• Own the health, performance, and reliability of Microsoft 365 collaboration services.
• Manage and improve mail flow security controls to ensure stable operations.
• Lead root cause analysis and drive remediation solutions.
• Manage and drive Microsoft 365 service changes end-to-end, including planning and execution.
• Collaborate with the Network Operations Center to reduce recurring issues and improve service quality.
• Partner with Information Risk, Identity, and Information Governance teams to ensure secure operations.
• Evaluate and adopt new features in alignment with standards.
• Serve as senior escalation point for complex issues and lead resolution efforts.
• Improve documentation standards and operational processes.
• Mentor team members and provide technical guidance.

Skills

Leadership & mentoring

Data-driven decisions

Root cause analysis

Cross-functional collaboration

Strong communication

Education

Bachelor's degree in IT/CS or related

Tools

Microsoft 365

PowerShell

Power Platform

Azure Automation

Teams

Exchange Online

SharePoint

OneDrive

Job description

About Us

At Winston Taylor, we set the standard, together. Winston Taylor is a transatlantic law firm built for the businesses, people, and markets driving capital and innovation. Here, you're in the room. In the action. Sleeves rolled up.

You'll work with leading clients, disruptors, fast-growth companies. And help them to stay one step ahead of the moment and make critical decisions that shape their future. We're present in the U.S., U.K., Europe, Latin America, and the Middle East, combining the scale and speed that clients demand.

You'll be trusted with real responsibility from the outset and build experience through hands‑on work. We take your progression personally. We provide the platform. You shape the work around your goals and aspirations.

Step into the moments that matter. Join Winston Taylor.

Position Summary

The Senior Collaboration Engineer owns the performance, reliability, and operational effectiveness of the Firm's Microsoft 365 collaboration services. This role leads service improvements, manages complex operational activities, and drives issue resolution to ensure a stable, secure, and high-performing collaboration platform. The position works closely with the Network Operations Center, Information Risk, and Identity teams to lead operational alignment and continuously improve service quality.

Position Responsibilities

• Own the health, performance, and reliability of Microsoft 365 collaboration services.


• Manage and improve mail flow security controls to ensure effective and stable operations.


• Lead root cause analysis and drive implementation of sustainable remediation solutions.


• Manage and drive Microsoft 365 service changes end-to-end, including planning, coordination, and execution.


• Lead collaboration with the Network Operations Center to reduce recurring issues and improve service quality.


• Partner with Information Risk, Identity, and Information Governance teams to ensure secure and compliant operations.


• Drive evaluation and controlled adoption of new features and capabilities in alignment with established standards.


• Serve as a senior escalation point for complex issues and lead resolution efforts.


• Improve documentation standards, operational processes, and service quality practices.


• Mentor team members and provide technical guidance across daily operations.

Experience, Skills And Qualifications

• Bachelor's degree in information technology, computer science, or a related field preferred, or equivalent professional experience demonstrating foundational technical expertise and the ability to deliver high-quality work product required.


• 7+ years of experience administering Microsoft 365 collaboration services, including Exchange Online, Teams, OneDrive, SharePoint, and related security and compliance capabilities, with demonstrated advanced functional expertise required.


• Hands-on experience managing email flow security, including spam filtering, transport controls, and related mail hygiene practices, with strong attention to detail and commitment to accurate, high-quality results required.


• Experience supporting Microsoft 365 service changes, resolving complex technical issues with sound judgment, and producing clear operational documentation and support procedures required.


• Experience using common M365 automation solutions (PowerShell, Power Platform, Azure Automation) to improve the efficiency & consistency of administrative and operational tasks required.


• Experience utilizing a data-driven approach and \"shift-left\" principles to optimize the M365 end-user experience and improve the efficiency & effectiveness of the technical support process preferred.


• Experience designing & building Power BI dashboards, ETL pipelines, and data storage solutions in Azure and/or Microsoft Fabric preferred.