Senior Software Product Support Engineer

Lam Research Salzburg GmbH; Fremont (CA); Hybrid; USD 99,000 - 220,000; Full time

Job summary

Lam Research in Fremont, CA is seeking a Software Product Support Engineer 3 to bridge field and engineering teams, delivering customer-ready software through hands-on validation, logs analysis, and testing across Lam’s etch and deposition products.

You will support upgrades, fixes, and feature introductions, with travel up to 15% and involvement in Alpha/Beta readiness and design reviews. A strong background in software troubleshooting and developer collaboration is essential.

Qualifications

• Strong experience in software troubleshooting, debugging and root cause analysis in complex systems.
• Experience with customer facing software deployments like software upgrades or issue resolutions.
• Working knowledge of software development fundamentals and ability to review code to identify issues and validate fixes.

Responsibilities

• Support and manage customer facing software activities for Lam Etch and Deposition products and associated software applications, including escalation management, upgrades, patch creation and testing, and maintenance of install base health at customer sites.
• Investigate, troubleshoot, debug, and resolve software and system level issues by analyzing logs, reviewing code where needed, and collaborating with cross functional engineering teams to identify root causes and drive issues to closure.
• Partner with development, program management, and cross functional engineering teams to support new product and feature introductions by understanding product roadmaps and driving Alpha, Beta, and customer readiness.
• Validate new products, features, and fixes by creating and executing test plans, performing hands on validation on tools, and documenting results to ensure customer readiness.
• Participate in technical and program reviews including Concept & Feasibility, FMEA, Alpha/Beta Readiness, design reviews, and escalation reviews, providing technical input and readiness assessments.
• Collaborate across cross functional teams to ensure timely issue resolution and continuous improvement in software quality.
• Drive effective customer communication by creating customer facing documentation and notification packages related to software fixes, upgrades, and feature introductions.
• May visit customer sites to provide hands on software support and validation; travel up to ~15% may be required.

Skills

Software troubleshooting

Customer-facing deployments

Code understanding

Communication

Education

Bachelor’s degree in computer engineering, Electronics, Mechanical Engineering

Master’s degree with 3+ years’ experience

Job description

Lam Research in Fremont, CA is seeking a Software Product Support Engineer 3 to bridge field and engineering teams, delivering customer-ready software through hands-on validation, logs analysis, and testing across Lam’s etch and deposition products.

You will support upgrades, fixes, and feature introductions, with travel up to 15% and involvement in Alpha/Beta readiness and design reviews. A strong background in software troubleshooting and developer collaboration is essential.