Software Product Support Engineer 3 Lam Research

Semiconductor Engineering; Fremont, Northern (CA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Lam in the Product Support group is seeking a Software Engineer to bridge field and engineering teams, delivering customer-ready software through deep troubleshooting and hands-on validation in the lab. You will test in simulators and collaborate across functions to support new product introductions at customer sites globally.

The role has a meaningful impact on Lam’s installed base and product portfolio, ensuring high-quality outcomes where it matters most—at the customer site.

Responsibilities

• Bridge between field and other engineering teams to deliver customer-ready software.
• Perform deep technical troubleshooting and validation in the lab.
• Conduct simulator testing and collaborate with cross-functional engineering teams.
• Support new product and feature introductions at customer sites across products and platforms.

Job description

As a Software Engineer at Lam in the Product Support group, you will be at the forefront of delivering customer ready software by serving as a critical bridge between the field and other engineering teams. Through deep technical troubleshooting, hands on validation in the lab, simulator testing, and close collaboration with cross functional engineering teams, you will ensure software readiness, resolve complex customer issues, and support new product and feature introductions at customer sites across products and platforms. In this role, you will make a meaningful impact across Lam’s global installed base and product portfolio by delivering high quality outcomes where it matters most—at the customer.