Software Product Support Engineer 3

Lam Research; Fremont (CA); Hybrid; USD 99,000 - 220,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Lam Research in Fremont, California is looking for a Software Engineer to manage customer-facing software activities for Etch and Deposition products. Responsibilities include software troubleshooting, collaboration with engineering teams for new product introductions, and creating documentation for customers. The ideal candidate holds a Bachelor's degree with over 5 years of experience in software engineering. Competitive salary range is $99,000 - $220,000 and offers hybrid work flexibility.

Qualifications

• 5+ years of experience in software engineering or 3+ years with a Master’s degree.
• Strong experience in troubleshooting and debugging complex systems.
• Working knowledge of software development fundamentals.

Responsibilities

• Support customer facing software activities for Lam Etch and Deposition products.
• Investigate, troubleshoot, and resolve software issues.
• Partner with teams to support new product introductions.
• Create and execute test plans for validation.
• Participate in technical and program reviews.
• Drive effective customer communication for software documentation.

Skills

Software troubleshooting

Debugging

Root cause analysis

Customer facing deployments

Communication skills

Education

Bachelor’s degree in computer engineering, Electronics, or Mechanical Engineering

Master’s degree

Job description

Overview

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

The impact you’ll make

As a Software Engineer at Lam in the Product Support group, you will be at the forefront of delivering customer ready software by serving as a critical bridge between the field and other engineering teams. Through deep technical troubleshooting, hands on validation in the lab, simulator testing, and close collaboration with cross functional engineering teams, you will ensure software readiness, resolve complex customer issues, and support new product and feature introductions at customer sites across products and platforms. In this role, you will make a meaningful impact across Lam’s global installed base and product portfolio by delivering high quality outcomes where it matters most—at the customer.

What You’ll Do

• Support and manage customer facing software activities for Lam Etch and Deposition products and associated software applications, including escalation management, upgrades, patch creation and testing, and maintenance of install base health at customer sites.
• Investigate, troubleshoot, debug, and resolve software and system level issues by analyzing logs, reviewing code where needed, and collaborating with cross functional engineering teams to identify root causes and drive issues to closure.
• Partner with development, program management, and cross functional engineering teams to support new product and feature introductions by understanding product roadmaps and driving Alpha, Beta, and customer readiness.
• Validate new products, features, and fixes by creating and executing test plans, performing hands on validation on tools, and documenting results to ensure customer readiness.
• Participate in technical and program reviews including Concept & Feasibility (C&F), FMEA, Alpha/Beta Readiness, design reviews, and escalation reviews, providing technical input and readiness assessments.
• Collaborate across cross functional teams to ensure timely issue resolution and continuous improvement in software quality.
• Drive effective customer communication by creating customer facing documentation and notification packages related to software fixes, upgrades, and feature introductions.
• May visit customer sites to provide hands on software support and validation; travel up to ~15% may be required.

Minimum Qualifications

Who we’re looking for

• Bachelor’s degree in computer engineering, Electronics, Mechanical Engineering with 5+ years of experience; or Master’s degree with 3+ years’ experience; or equivalent experience.
• Strong experience in software troubleshooting, debugging and root cause analysis in complex systems, including analysis of logs and system behavior.
• Experience in customer facing software deployments like software upgrades or issue resolutions
• Working knowledge of software development fundamentals, including the ability to review and understand code to identify issues and validate fixes
• Strong written and verbal communication skills to support customer facing documentation, technical reviews and effective collaboration with cross functional engineering teams

Preferred Qualifications

Prior experience with semiconductor capital equipment, industrial automation. Familiarity with distributed or embedded control systems and software that interface closely with hardware.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company\'s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary

CA San Francisco Bay Area Salary Range for this position: $99,000.00 - $220,000.00. The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks And Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.