Senior Software Engineer - Health Tech, RESTful APIs & Incidents

Dario Health Corp.

United States

Remote

USD 120,000 - 150,000

Full time

14 days+

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Job summary

Dario Health Corp in US-based operations seeks a Software Developer to provide expert-level technical support across multiple products, working directly with the Client Success team and end clients to ensure reliable, secure, and high-quality solutions.

You will troubleshoot RESTful web services, debug complex issues, and collaborate with Engineering, Product and DevOps to deliver improvements that boost reliability and performance, while coordinating with the India-based support team to

Qualifications

7+ years of experience in technical support, software development, or related roles.
Experience with database troubleshooting and performance (e.g. SQL, MongoDB).
Strong knowledge of microservices, event-driven architectures, serverless containers (Lambda, Docker) and container orchestration platforms such as Kubernetes, OpenShift, or equivalent
Experience working with large, scalable distributed systems.
Ability to debug, troubleshoot and resolve complex technical issues.
Should have very strong analytical and debugging skills.
Excellent communication skills with an ability to communicate effectively with both technical and non-technical audiences, and coordinate across teams and time zones.
Experience working directly with clients and Client Success teams.
Must work in EST (Eastern Standard Time) timezone.
Knowledge of mobile apps will be an added advantage.

Responsibilities

Serve as the primary technical point of contact for Client Success and end clients.
Act as a technical expert both within and outside your immediate team and be an effective communicator, cross-team problem solver - driving consensus, and developing solutions.
Debug and troubleshoot high-performance and secure RESTful web services.
Troubleshoot and resolve issues in web and mobile applications.
Lead triage activities, create incident reports, and coordinate incident response across multiple teams.
Work with Product and technical stakeholders to resolve complex issues and provide technical insights to improve product reliability.
Coordinate seamlessly with India-based support team to ensure maximum support coverage and exceptional client experience.
Work closely, partner, and collaborate with Engineering, Product, and DevOps teams to provide exceptional solutions that adhere to standards across teams.
Contribute to design reviews, code reviews and hands-on troubleshooting in your respective domain.