Senior SMB Customer Success Manager - AI-Driven Growth

RevolutionParts; Tempe (AZ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401K match

Parental leave

Career development

Job summary

RevolutionParts is hiring a Customer Success Manager II, SMB to manage a portfolio of small and mid-sized dealership accounts, driving retention, adoption, and growth through proactive management and data-driven recommendations.

You will engage dealership stakeholders, analyze performance, and collaborate with cross-functional teams to deliver exceptional customer outcomes using AI-powered tools and modern analytics.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3+ years in Customer Success, Account Management, or related role.
• Experience managing a portfolio of customer accounts.
• Strong written and verbal communication skills.
• Ability to analyze data and provide actionable recommendations.
• Experience conducting customer-facing meetings and presentations.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work independently while collaborating across teams.

Responsibilities

• Manage a portfolio of SMB dealership accounts and maintain regular customer engagement through outreach and business reviews.
• Build relationships with dealership stakeholders (Parts Managers, eCommerce Managers, Fixed Operations Directors, General Managers).
• Analyze account performance and provide recommendations to improve sales, conversion, and customer experience.
• Conduct account reviews focused on goals, performance, and growth opportunities.
• Identify customer risks and proactively execute retention and recovery plans.
• Develop and maintain account success plans to drive adoption and long-term value.
• Partner with Consulting, Marketing, Support, Product, and Sales to resolve issues and improve outcomes.
• Identify opportunities for additional services and program adoption to grow dealership volume.
• Maintain documentation of interactions, opportunities, and action plans in Salesforce.
• Use AI tools to generate summaries, communications, and workflows.

Skills

Customer Success

Account Management

Communication skills

Data analysis

Cross-functional collaboration

Portfolio management

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Job description

RevolutionParts is hiring a Customer Success Manager II, SMB to manage a portfolio of small and mid-sized dealership accounts, driving retention, adoption, and growth through proactive management and data-driven recommendations.

You will engage dealership stakeholders, analyze performance, and collaborate with cross-functional teams to deliver exceptional customer outcomes using AI-powered tools and modern analytics.