Remote SMB/Mid-Market CSM - AI Platform Growth

Space Executive; Berkeley (CA); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Equity

Market-leading AI platform experience

Job summary

Space Executive is seeking a Customer Success Manager for SMB and mid-market accounts. This remote role focuses on managing the entire customer lifecycle effectively from adoption to renewals and upsell opportunities.

The ideal candidate will have over 2 years of SaaS Customer Success experience along with a commercial mindset and ability to understand technical products. Join a high-growth AI infrastructure company that is well-funded and offers competitive compensation.

Qualifications

• 2+ years in SaaS Customer Success.
• Strong track record in renewals and expansion.
• Ability to understand technical products without coding knowledge.

Responsibilities

• Own the full customer lifecycle from adoption to expansion.
• Manage accounts end-to-end without AE/SE support.
• Identify upsell opportunities and drive revenue growth.

Skills

Customer Success Management

Account Management

Commercial Mindset

Understanding of AI/ML platforms

Job description

Space Executive is seeking a Customer Success Manager for SMB and mid-market accounts. This remote role focuses on managing the entire customer lifecycle effectively from adoption to renewals and upsell opportunities.

The ideal candidate will have over 2 years of SaaS Customer Success experience along with a commercial mindset and ability to understand technical products. Join a high-growth AI infrastructure company that is well-funded and offers competitive compensation.