Senior Small Business Banking Relationship Leader

Regions Bank; Jonesboro (AR); Hybrid; USD 42,000 - 51,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Senior Small Business Relationship Banker in Jonesboro, AR. The role focuses on meeting with customers to assess financial needs and proactively offer Regions products and guidance to grow small business relationships.

This position emphasizes outbound calls, cross-selling Regions’ consumer and business products, and serving as a primary relationship manager for a portfolio of small business clients with revenues up to $5MM.

Qualifications

• High School Diploma or GED required.
• Two years of banking, sales, and/or customer service experience.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to work Saturdays as needed.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty pounds.

Responsibilities

• Achieves individual and branch targets and goals by proactively identifying customer needs and providing advanced level guidance and perspective about Regions’ solutions with a specific focus on small business customers.
• Conducts outbound phone calls using generated customer and prospect lead lists of small business and consumer customers to expand existing relationships and acquire new ones.
• Works in partnership with the Branch Manager to serve as the primary relationship managers for a portfolio of small business customers with revenues up to $5MM.
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types.
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Provides a consistent optimal customer experience, which may consist of sharing responsibility for day to day branch responsibilities including but not limited to greeting customers and processing transactions to ensure customers bank when, where, and how they choose.
• Owns and resolves customer issues
• Refers customers to an internal team of experts when additional financial goals and needs are recognized
• Supports team development by serving as a subject matter expert for junior level bankers
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks

Skills

Customer relationship management

Communication

Business acumen

Digital banking knowledge

Multi-tasking

Customer service excellence

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Regions Bank is seeking a Senior Small Business Relationship Banker in Jonesboro, AR. The role focuses on meeting with customers to assess financial needs and proactively offer Regions products and guidance to grow small business relationships.

This position emphasizes outbound calls, cross-selling Regions’ consumer and business products, and serving as a primary relationship manager for a portfolio of small business clients with revenues up to $5MM.