Senior Site Reliability & Production Support Engineer

PNC Financial Services Group, Inc.; Birmingham (AL); On-site; USD 75,000 - 137,500; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short/Long-term disability

401(k) with company match

Pension plan

Stock purchase plan

Dependent care reimbursement

Back-up child/elder care

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. seeks a Sr Systems Reliability and Support Specialist to monitor, maintain, and support critical systems. You will be based at one of PNC's IT hubs, including Birmingham, AL, and work with Windows/Linux environments, incident management, and governance processes.

The role emphasizes production stability, patching, and root cause analysis, with on-call rotation as you gain experience. A bachelor's degree and direct IT experience are expected.

Qualifications

• Experience in production support and related documentation.
• Experience upgrading Linux and Windows servers.
• Familiarity with monitoring tools like Dynatrace or Logscale.

Responsibilities

• Monitor, maintain and support systems to ensure stability and compliance with standards.
• Perform maintenance including patches and upgrades with focus on availability.
• Lead incident detection, resolution or escalation and conduct root cause analysis.

Skills

Production Support

Operating systems upgrade

Dynatrace / Logscale

Education

Bachelor's degree

Tools

Jira/Confluence

Service Now

SQL/ETL

Job description

PNC Financial Services Group, Inc. seeks a Sr Systems Reliability and Support Specialist to monitor, maintain, and support critical systems. You will be based at one of PNC's IT hubs, including Birmingham, AL, and work with Windows/Linux environments, incident management, and governance processes.

The role emphasizes production stability, patching, and root cause analysis, with on-call rotation as you gain experience. A bachelor's degree and direct IT experience are expected.