Senior Site Reliability Lead – AI-Driven Resilience

JP Morgan Chase; Tampa (FL); On-site; USD 180,000 - 230,000; Full time

Job summary

JPMorgan Chase is seeking a Lead Site Reliability Engineer to shape the future of reliability in the Commercial and Investment, Merchant Services team. You will lead a team, review resiliency designs, mentor engineers, and drive AI-assisted reliability across CI/CD and operations.

You will spearhead major-incident response, guide stakeholders, and ensure security and auditability while expanding SRE practices across platforms and services.

Qualifications

• Formal training or certification in SRE concepts with 5+ years of experience.
• Proficiency in reliability, scalability, performance, security of enterprise systems.
• Fluent in Python, Java/Spring Boot, or .NET and strong AI/workflow usage in SRE.

Responsibilities

• Consistently models and champions site reliability culture and practices; documents and shares knowledge.
• Leads initiatives to improve reliability and stability using data-driven analytics to improve service levels.
• Drives collaboration to identify SLIs and SLAs with stakeholders and customers.
• Uses enterprise AI capabilities to accelerate incident triage, troubleshooting, and post-incident analysis with proper data handling.
• Serves as main contact during major incidents to resolve issues quickly and minimize financial impact.
• Offers high level technical expertise and mentorship to engineers.
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices ensuring traceability, resiliency, and security controls.

Skills

Python

Java/Spring Boot

.NET

Observability

CI/CD

Container orchestration

Networking

AI in SRE

Resiliency design

Education

SRE certification

Job description

JPMorgan Chase is seeking a Lead Site Reliability Engineer to shape the future of reliability in the Commercial and Investment, Merchant Services team. You will lead a team, review resiliency designs, mentor engineers, and drive AI-assisted reliability across CI/CD and operations.

You will spearhead major-incident response, guide stakeholders, and ensure security and auditability while expanding SRE practices across platforms and services.