Role overview
Help operate and improve cloud-based SaaS services by combining software, infrastructure, and operations work. This hands-on role partners with product engineering, security, and support teams to strengthen reliability through automation, observability, release improvements, and incident response.
Responsibilities
- Deploy, manage, and secure production environments hosted on public cloud platforms.
- Automate recurring operational tasks and contribute to release and infrastructure workflows.
- Investigate issues across applications, databases, operating systems, networks, and storage.
- Participate in an on-call rotation, handling incident response, triage, and resolution.
- Write documentation and training materials, and help train colleagues.
- Collaborate with distributed teams across technical functions.
Requirements
- U.S. citizenship and residence within the United States.
- A degree in computer science or a related field, or equivalent experience; at least three years of relevant industry experience (two years with a qualifying degree).
- Proficiency in Python and Bash or PowerShell, plus experience with Java, Go, or C#.
- Experience with AWS or Azure, Linux and Windows systems, and troubleshooting Java or .NET applications.
- Familiarity with networking and storage, databases or messaging systems, and web or load-balancing servers.
- Experience with monitoring tools, container orchestration, deployment pipelines, and infrastructure as code; strong written and spoken English.
Nice to have
- Previous SRE or DevOps experience, or relevant knowledge in cloud architecture, Kubernetes, Linux administration, or software engineering.
- Familiarity with security or privacy frameworks and regulations such as SOC 2, ISO 27001, FedRAMP, GDPR, or PIPEDA.
Benefits and work setup
- Four 10-hour shifts, Tuesday night through Saturday morning, approximately 10 p.m. to 9 a.m. Pacific Time.
- Participation in a follow-the-sun on-call rotation for continuous coverage.
- Flexible home or office work, with health, wellness, and financial plans and learning programs mentioned.