Role overview
Own the reliability and ongoing operation of production cloud services, partnering with engineering, security, and support teams to improve deployment, observability, and incident response. This hands-on role combines infrastructure and application troubleshooting with automation, across a fixed overnight schedule.
Responsibilities
- Deploy, operate, and secure production SaaS environments on public cloud platforms.
- Automate recurring operational work and contribute to release and reliability improvements.
- Investigate issues across applications, databases, operating systems, networks, and storage.
- Participate in a round-the-clock on-call rotation, including incident triage and resolution.
- Write operational documentation and training materials, and help colleagues build their skills.
- Collaborate with distributed teams across technical functions.
Requirements
- U.S. citizenship and residence in the United States.
- A computer science degree or equivalent practical experience, plus at least three years of relevant industry experience; two years may qualify with a relevant degree.
- Python proficiency, experience with another programming language such as Java, Go, or C#, and scripting with Bash or PowerShell.
- Experience with Linux and Windows systems, public cloud platforms, and troubleshooting Java or .NET applications.
- Knowledge of databases or data stores, web or load-balancing servers, monitoring tools, and container orchestration.
- Experience with deployment pipelines and infrastructure as code; clear written and spoken English for global collaboration.
Nice to have
- Previous SRE or DevOps experience, relevant technical certifications or equivalent expertise, and familiarity with compliance frameworks or privacy regulations.
Benefits and work setup
- Four 10-hour shifts, Saturday night through Wednesday morning, approximately 10 p.m. to 9 a.m. Pacific Time, including a lunch break.
- Flexible home or office work, with health, wellness, financial, and learning benefits described in the source.