Senior Site Reliability Engineer (DevOps)

encora10; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

encora10 is seeking a Senior Site Reliability Engineer to own reliability and operational improvements for enterprise SaaS production environments. This remote role covers Costa Rica, Peru, Colombia, or Bolivia and includes a bi-weekly on-call rotation.

You will build and maintain cloud infrastructure, delivery pipelines, and observability, while working with software teams to prepare releases and respond to incidents.

Qualifications

• Experience in SRE, DevOps, cloud operations, platform or systems engineering.
• Experience supporting enterprise SaaS production environments.
• Hands-on AWS experience with EC2, VPC, IAM, RDS, ECS, and S3.
• IaC with Terraform and CI/CD using GitHub Actions, Jenkins, GitLab CI/CD, or similar.
• Experience with Docker, Kubernetes, and observability with Datadog.
• Python and/or Bash scripting; strong on-call and troubleshooting; excellent English.

Responsibilities

• Monitor production systems and respond during on-call coverage.
• Investigate root causes and implement durable fixes.
• Provision and manage AWS infrastructure (EC2, VPC, IAM, RDS, ECS, S3).
• Design and maintain CI/CD pipelines and deployment automation.
• Enhance monitoring and observability with Datadog and related tools.
• Coordinate with engineering teams on readiness, deployments, and reliability.

Skills

SRE/DevOps

Cloud operations

English communication

Production troubleshooting

Tools

Terraform

AWS

GitHub Actions

Jenkins

GitLab CI/CD

Docker

Kubernetes

Datadog

Python

Bash scripting

Job description

Role overview

Own reliability and operational improvements for enterprise SaaS production environments as a senior site reliability engineer. You’ll build and maintain cloud infrastructure, delivery pipelines, and observability, while working with software teams to prepare releases and respond to incidents. The position is remote in Costa Rica, Peru, Colombia, or Bolivia and includes a bi-weekly on-call rotation.

Responsibilities

• Monitor production systems and respond to incidents during scheduled on-call coverage.
• Investigate root causes and implement durable fixes to prevent repeat failures.
• Provision and manage AWS infrastructure with Terraform.
• Design and maintain CI/CD pipelines, deployment automation, and operational tooling.
• Improve monitoring, dashboards, alerting, and observability using Datadog or a comparable platform.
• Coordinate with engineering teams on production readiness, deployments, security remediation, runbooks, and reliability improvements.

Requirements

• Professional experience in SRE, DevOps, cloud operations, platform engineering, or systems engineering.
• Background supporting enterprise SaaS applications in production.
• Hands-on AWS experience, including services such as EC2, VPC, IAM, RDS, ECS, and S3.
• Infrastructure-as-code experience with Terraform and CI/CD experience with GitHub Actions, Jenkins, GitLab CI/CD, or similar tools.
• Experience with Docker, Kubernetes, and observability platforms such as Datadog.
• Python and/or Bash scripting skills, production on-call experience, strong troubleshooting ability, and excellent English communication.

Nice to have

• Experience defining and using SLIs, SLOs, or error budgets, and building tools to reduce operational toil.
• Background with multi-region AWS environments, operational excellence initiatives, or AWS cost optimization.
• Experience at a high-growth B2B SaaS company.