Senior Site IT Engineer - Onsite Lead, IT Support

GovCIO; Bismarck (ND); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is hiring a Senior Site Support Engineer to join onsite IT teams across multiple locations, including Bismarck, ND. The role leads site-level support, mentors junior engineers, and maintains uptime for critical systems.

Ideal candidates have 6+ years in IT support, strong leadership, and experience supporting TSA staff. US citizenship for DHS/TSA clearance is required; familiarity with cross-OS environments and incident management is essential.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership skills.
• Advanced proficiency in mobile device support and desk-side tasks.
• Ability to provide IT support for TSA airport staff and regional management.
• Leadership in evaluating service performance and documenting tickets.
• Experience refining Knowledge Base articles for process improvement.
• Strong interpersonal and communication skills with strategic thinking.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Skills

IT support

Field leadership

Mobile device support

Desktop & servers

Gov/clearance prep

Education

High School diploma

Tools

Ticketing systems

Knowledge base

Job description

GovCIO is hiring a Senior Site Support Engineer to join onsite IT teams across multiple locations, including Bismarck, ND. The role leads site-level support, mentors junior engineers, and maintains uptime for critical systems.

Ideal candidates have 6+ years in IT support, strong leadership, and experience supporting TSA staff. US citizenship for DHS/TSA clearance is required; familiarity with cross-OS environments and incident management is essential.